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Code :
  • Code: 212
  • Description: Install or Reseat Imaging Unit The Imaging Unit CRUM fails to detect the Imaging Unit.
  • Causes: • Imaging Unit, PL6.1.1 • CRUM Connector, PL7.1.4 • PHD2 Harness, PL7.1.7 • FAN/PHD/MOT Harness, PL10.1.9
  • Remedy: 1 Remove the Imaging Unit. Inspect the printer cavity for damage, debris, and toner under the auger area preventing the Imaging Unit from being seated properly. Is there foreign material or damage? Remove foreign material. Vacuum out loose toner if found. Go to Step 2. 2 Inspect and reseat the Imaging Unit. Does the error persist?. Go to Step 3. Complete 3 Check Imaging Unit CRUM connection. Are P/J710 and P/J484 connected? Go to Step 4. Reconnect the CRUM. 4 Check all pins on the PHD2 Harness PL7.1.7 for continuity. 1. Disconnect P/J710 and P/J484. 2. Check continuity between J484<=>J710. Go to Step 5 Replace PHD2 Harness. 5 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J484 and P/J48. 2. Check continuity between J48 <=> P484. Go to Step 6 Replace the FAN/PHD/MOT Harness 6 Replace the Imaging Unit. Does the error persist? Replace the Engine Control Board. Complete
  • Code: 213
  • Description: Install or Reseat Transfer Roller The printer does not detect the presence of the Transfer Roller.
  • Causes: • CTD (ADC) Sensor, PL5.2.19 • Transfer Roller, PL5.1.4 • FSR/ADC Harness, PL5.2.28
  • Remedy: 1 Check the following for evidence of fault or damage: • Transfer Roller PL5.1.4 • CTD (ADC) Sensor PL5.2.19 Is there any damage? Replace any damaged parts. Go to Step 2. 2 Clean the CTD (ADC) Sensor. Does this fix the problem? Complete Go to Step 3. 3 Test the CTD (ADC) Sensor. Run the Service Diagnostics CTD (ADC) Sensor test. Does the sensor function correctly? Go to Step 4. Go to Step 5. 4 Replace the Transfer Roller. Does the error persist? Go to Step 5. Complete 5 Check the CTD (ADC) Sensor connection. Is P/J136 connected to the harness? Go to Step 6. Connect the sensor. 6 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J136. 2. Check continuity between J36 <=> J136. Go to Step 7. Replace the FSR/ ADC Harness. 7 Check the CTD (ADC) Sensor signal. Disconnect P/J36. Does J36-2 <=> J36-5 = 0 V? Replace the CTD (ADC) Sensor. Replace the Engine Control Board.
  • Code: 214
  • Description: Install or Reseat Fuser The printer does not detect the presence of the Fuser.
  • Causes: • Fuser, PL5.1.1 • FSR/ADC Harness PL5.2.28
  • Remedy: 1 Cycle power to the printer. Does the error persist? Go to Step 2. Complete 2 Check the Fuser for damage. Is the Fuser damaged? Replace the Fuser, then cycle power. Go to Step 3. 3 Check Fuser resistance. 1. Remove the Fuser. 2. Disconnect J361. 3. Is the resistance between P361-B5 <=> P361-B4 less than 400KΩ? 4. Is the resistance between P361-B5 <=> P361-B4 less than 7MΩ? Go to Step 4. Replace the Fuser. 4 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and J361. 2. Check continuity between J36 <=> J361. Replace the Engine Control Board. Replace the FSR/ADC Harness.
  • Code: 215 ... 218
  • Description: Remove Ribbon from [Y] [M] [C] [K] Toner Cartridge The printer detected that one of the Toner Cartridge ribbons has not been removed. Code 215: Remove Ribbon from Cyan Toner Cartridge Code 216: Remove Ribbon from Magenta Toner Cartridge Code 217: Remove Ribbon from Yellow Toner Cartridge Code 218: Remove Ribbon from Black Toner Cartridge
  • Causes: • Pertinent toner cartridge, PL7.2.8~11
  • Remedy: 1 Has the shipping ribbon been completely removed from the Toner Cartridge? Go to Step 2. Remove the ribbon and cycle printer power. 2 Does the error clear after Door A is opened and closed? Complete Refer to "Install or Lock [Y] [M] [C] [K] Toner Cartridge" on.
  • Code: 223
  • Description: Metered Toner Is not Enabled A metered toner cartridge is installed while metered toner is not enabled.
  • Causes: • Toner Cartridge (Y) PL7.2.8 • Toner Cartridge (M) PL7.2.9 • Toner Cartridge (C) PL7.2.10 • Toner Cartridge (K) PL7.2.11
  • Remedy: 1 Check the configuration of the Printer. Is the printer covered under a Metered Toner contract? Enable the Metered Toner via the front Panel. Replace the affected Toner Cartridge with a Non-Metered Toner Cartridge.
  • Code: 224 ... 227
  • Description: Replace [Y] [M] [C] [K] Toner Cartridge or [Y] [M] [C] [K] Toner Is Low An empty cartridge (Code 202~205), a metered cartridge installed in a non-metered printer, an unsupported high-capacity cartridge (Code 224~227), or a fatal error within the cartridge or printer can cause this error condition. Check for an error code in the help text prior to troubleshooting this error message. For codes 90~99, a different troubleshooting procedure is provided on. When no jobs are being sent to the printer, the [Y] [M] [C] [K] Toner Cartridge Empty message displays on the Control Panel. This warning allows continued printing in black and white (Run Black) mode for a short period of time. Once the color cartridges are empty, the message changes to Replace [Y] [M] [C] [K] Toner Cartridge, and the printer enters a hard stop condition. Code 202, 224: Replace Cyan Toner Cartridge Code 203, 225: Replace Magenta Toner Cartridge Code 204, 226: Replace Yellow Toner Cartridge Code 205, 227: Replace Black Toner Cartridge
  • Causes: • No Toner Sensor, PL7.2.5 • Toner Cartridge Holder, PL7.2.1 • TNR Harness, PL7.2.18
  • Remedy: 1 Replace the affected Toner Cartridge. Does the error persist? Go to Step 2. Complete 2 Check the No Toner Sensor signals. Disconnect P/J51. Is the signal less than +0.2 V for the affected sensor? J51-A8 <=> J51-A7 Yellow J51-A5 <=> J51-A4 Magenta J51-A2 <=> J51-A1 Cyan J51-A11 <=> J51-A10 Black Go to Step 5 Go to Step 3 3 Check the TNR Harness sensor connections J701 (Y), J702 (M), J703 (C), J704 (K) <=> J51 for continuity. Go to Step 4 Replace the TNR Harness. 4 Test the No Toner Sensor. Run the Service Diagnostics Toner Low/ Empty test on the affected cartridge. If the test fails, check the sensor connector, if the connector is ok, replace the Toner Sensor. Does the error persist? Go to Step 5. Complete 5 Test the Toner Motor. 1. Close the Interlock Switch while testing. NOTE: Run this test for ONLY 5 seconds to avoid packing the toner. 2. Run the Service Diagnostics Toner Motor test for the affected cartridge. Does the Toner Motor function correctly? Check the toner stirring auger or gear for damage. Replace if necessary. Go to Step 6. 6 Is the auger tube of the problem color full of toner near the hopper end? Go to Step 7. Inspect the toner cartridge for dispense problems. 7 Check the Engine Control Board. Disconnect P/J51. 1. Close the Interlock Switch while testing. 2. Is there +24 V for the Toner Motor? P51-B21 <=> ground Yellow P51-B26 <=> ground Magenta P51-B31 <=> ground Cyan J51-B36 <=> ground Black Is there +24 V to the affected Toner Motor? Go to Step 8. Replace the Engine Control Board. 8 Check the TNR Harness Toner Motor connections for continuity. Disconnect P/J51 and P511 (Y), P512 (M), P513 (C), 514 (K). Is the harness conductive? Go to Step 9 Replace the Toner Harness. 9 Replace the Toner Cartridge Holder for the affected color. Does the error persist? Replace the Engine Control Board. Complete
  • Code: 40 ... 43
  • Description: Fuser Failure The Fuser temperature regulation has failed. Code 40: The temperature sensor sensed an overheat condition. Code 41: The temperature sensor sensed a low temperature condition. Code 42: Temperature sensor not providing an output. Code 43: Warm up failure.
  • Causes: • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • LVPS, PL9.1.6 • Engine Control Board, PL9.1.16
  • Remedy: 1 Check the Fuser label for the correct rating. Is the Fuser properly rated (110v / 220v)? Go to Step 2. Replace the Fuser. 2 Check the Fuser for damage. Is the Fuser connector damaged? Replace the Fuser. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Replace the LVPS. Does the error persist? Go to Step 5. Complete 5 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J361. 2. Check continuity between J36 <=> J361. Replace the Engine Control Board. Replace the FSR/ ADC Harness.
  • Code: 44
  • Description: Fuser Failure The Fuser heater control circuitry has failed.
  • Causes: • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • LVPS, PL9.1.6 • Engine Control Board, PL9.1.16 • LV Harness, PL10.1.2
  • Remedy: 1 Check the Fuser label for the correct rating. Is the Fuser properly rated (110v / 220v)? Go to Step 2. Replace the Fuser. 2 Check the Fuser for damage. Is the Fuser connector damaged? Replace any damaged parts. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Replace the LVPS. Does the error persist? Go to Step 5. Complete 5 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J162 and P/J361. 2. Check continuity between J162<=>J361. Go to Step 6. Replace the FSR/ ADC Harness. 6 Check all pins on the LV Harness PL10.1.2 for continuity. 1. Disconnect P/J61 and P/J165. 2. Check continuity between J61 <=> J165. Replace the Engine Control Board. Replace the LV Harness.
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