• Code: 37,0XX.xx
• Description: PEST Heater Faults An heating error has occurred. The following troubleshooting procedure applies to these errors: 37,001.46 An error occurred during PEST execution. 37,002.47 The Left Jetstack is drawing less power than expected. 37,003.48 The Right Jetstack is drawing less power than expected. 37,004.40 Ink Reservoir 0 is drawing less power than expected. 37,005.41 Ink Reservoir 1 is drawing less power than expected. 37,006.42 The Drum Heater is drawing less power than expected. 37,008.44 The Preheater is drawing less power than expected. 37,009.45 All Ink Melt Heaters are drawing less power than expected. 37,010.46 The Yellow (0) Ink Melt Heater is drawing less power than expected. 37,011.44 The Cyan (1) Ink Melt Heater is drawing less power than expected. 37,012.48 The Magenta (2) Ink Melt Heater is drawing less power than expected. 37,013.48 The Black (3) Ink Melt Heater is drawing less power than expected.
• Causes: Ink Loader Assy, PL 2.0 Electronics Module - Printhead, PL 2.0 Electronics Module - Preheater, PL 2.0 Electronics Module Power -
• Remedy: • Check the Printhead, Preheater and Ink Loader power connections. • If the problem persists, follow the procedure below.
  1 Test the affected component. Run the Service Diagnostics test for the affected component. Does the affected component reach operating temperature? Go to Step 2. Replace the affected component. 2 Check wiring to the affected component. Is the wiring damaged? Repair or replace the harness. Replace the affected component.

• Code: 39,002.40, 39,003.41
• Description: Scanner Subsystem Test Faults A Scanner DRAM or Optical self test error has occurred. The following troubleshooting procedure applies to these errors: 39,002.40 The Scanner DRAM test failed. 39,003.41 The Scanner Optical Test failed.
• Causes: Scanner Assembly, PL 1.0
• Remedy: • Cycle system power and retest. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Go to Step 2. 2 Replace the Scanner Assembly. Complete.

• Code: 39,004.42
• Description: Scanhead Locked or Shipping Restraint Faults A Scanner self test determined the Scanhead was either locked, or the shipping restraint remained. The following troubleshooting procedure applies to these errors: 39,004.42 The Scanhead did not reach Home position. Release Scanner Shipping Restraint or Scanhead Locked appears on the Control Panel display.
• Causes: Scanner Assembly, PL 1.0
• Remedy: • Check the Scanhead lock. • Check for packaging. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Go to Step 2. 2 Replace the Scanner Assembly. Complete.

• Code: 39,005.43
• Description: Scanner Missing Fault A Scanner was not detected. The following troubleshooting procedure applies to these errors: 39,005.43 The system did not detect the Scanner Assembly.
• Causes: Scanner Assembly, PL 1.0 Scanner Power Supply, PL 5.0 Exit Module Control Board - DADF, PL 1.0 Exit Module Control Board, PL 5.0 Exit Module Control Board - Exit Roller Motor, PL 4.0 Exit Module Control Board - Elevator Motor, PL 4.0 Exit Module Control Board -
• Remedy: • Reseat the Scanner connection to the Electronics Module. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Go to Step 2. 2 Check the Scanner Power Supply status LED (see ). Is the Status LED blinking? Go to Step 3. Go to Step 5. 3 Remove the Output Tray and Side Covers. Disconnect the Elevator (P/J303) and Exit Roller (P/J309) motors. Does the Status LED stop blinking and remain On? Replace the defective motor or the Exit ModuleGo to Step 4. 4 With the Exit Module motors disconnected, disconnect the DADF from the Scanner. Does the Status LED stop blinking and remain On? Replace the DADF. Go to Step 5. 5 Is the Status LED Off? Replace the Scanner Power Supply. If the error persists, replace the Electronics Module. Go to Step 6. 6 Disconnect the Scanner Assembly from the Electronics Module. Does the Status LED light? Replace the Scanner Assembly. Replace the Exit Module Control Board. If the error persists, replace the Scanner Power Supply. If the Status LED remains Off, replace the Electronics Module.

• Code: 39,010.8
• Description: Document Feeder Disconnected or Missing The system could not detect the DADF. The following troubleshooting procedure applies to this error: 39,010.8 The DADF was not detected. Document Feeder Disconnected or DADH Missing appears on the Control Panel display.
• Causes: DADF, PL 1.0
• Remedy: • Check the DADF connection to the Scanner Assembly. • If the problem persists, follow the procedure below.
  1 Reseat the DADF connection to the Scanner Assembly. Wait at least one minute. Does the problem persist? Go to Step 2. Complete. 2 Cycle system power and retest. Does this correct the problem? Complete. Replace the DADF.

• Code: 39,011.40, 39,012.40
• Description: DADF Subsystem Test Faults The DADF DRAM or Optical self test error has occurred. The following troubleshooting procedure applies to these errors: 39,011.40 The DADF DRAM Test failed. 39,012.40 The DADF Optical Test failed.
• Causes: Document Feeder, PL 1.0
• Remedy: • Cycle system power and retest. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Go to Step 2. 2 Replace the DADF. Complete.

• Code: 39,013.42
• Description: Document Feeder Jam A media Jam is detected in the DADF. The following troubleshooting procedure applies to this error: 39,013.42 Media Jam in the DADF was detected. Jam at Document Feeder appears on the Control Panel display.
• Causes: DADF Pick Roller and Pad, PL 1.0 DADF, PL 1.0
• Remedy: • Check that the media is supported by the system. • Check the pick rollers and separator pad. • If the problem persists, follow the procedure below.
  1 Clean or replace the DADF Pick Rollers and Separator Pad. Does the problem persist? Go to Step 2. Complete. 2 Remove all media, open and close the DADF Front Cover, and retest. Does this correct the problem? Complete. Replace the DADF.

• Code: 39,014.43
• Description: Document Feeder Calibration Fault A calibration faults is detected in the DADF. The following troubleshooting procedure applies to this error: 39,014.43 DADF calibration fault.
• Causes: DADF, PL 1.0
• Remedy: • Check that the media is supported by the system. • Check the pick rollers and separator pad. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Replace the DADF.