• Code: 8,0xx.6x
• Description: Media Drive Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 9,009.44, 9,00X.6x
• Description: Ink Loader Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 9,009.44 Communications error in NVRAM. 9,0xx.6x The system detected a program fault during operation.
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device.. Reconnect the system grounds.

• Code: 9,0XX.4x
• Description: Ink Loader Faults An Ink Loader error has occurred. The following troubleshooting procedure applies to these errors: 9,000.44 The Ink Loader failed during operation. 9,005.49 The Cyan Ink Melt Heater is on, but no ink is detected. 9,006.41 The Magenta Ink Melt Heater is on, but no ink is detected. 9,007.42 The Yellow Ink Melt Heater is on, but no ink is detected. 9,008.43 The Black Ink Melt Heater is on, but no ink is detected. 9,015.41 Ink Loader Door opened to clear Cyan Ink Stick Jam. 9,016.41 Ink Loader Door opened to clear Magenta Ink Stick Jam. 9,017.41 Ink Loader Door opened to clear Yellow Ink Stick Jam. 9,018.41 Ink Loader Door opened to clear Black Ink Stick Jam. 9,025.41 Ink Loader Door opened twice to clear Cyan Ink Stick Jam. 9,026.41 Ink Loader Door opened twice to clear Magenta Ink Stick Jam. 9,027.41 Ink Loader Door opened twice to clear Yellow Ink Stick Jam. 9,028.41 Ink Loader Door opened twice to clear Black Ink Stick Jam. 9,035.41 Ink count flag stuck after melting 2.5 Cyan Ink Sticks. 9,036.41 Ink count flag stuck after melting 2.5 Magenta Ink Sticks. 9,037.41 Ink count flag stuck after melting 2.5 Yellow Ink Sticks. 9,038.41 Ink count flag stuck after melting 2.5 Black Ink Sticks.
• Causes: Ink Loader Assy, PL 2.0 I/O Board (2/2) -
• Remedy: • Check that the Ink Sticks are genuine Xerox. • Check for obstructions in the Ink Wells. • Check the Ink Loader data (P/J0150) and power (P/J5) connections. • Verify the Ink Sticks advance in the Ink Loader. • If the problem persists, follow the procedure below.
  1 Check that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks. Are the Ink Sticks loading properly? Go to Step 2. Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. This must be performed following an ink loader replacement. 2 Test the appropriate Ink Melt Heater. Run the Service Diagnostics Ink Melt [1,2,3,4] test. • 1 = Yellow • 2 = Cyan • 3 = Magenta • 4 = Black Did the test pass? Replace the Printhead. Replace the Ink Loader.

• Code: A2C
• Description: Deskew sensor in unexpected state during mechanical recovery.
• Causes:
• Remedy: 1. Check the Drum Maintenance Kit NVRAM contacts during oiling for continuity. 2. Instruct customer to remove media from Tray 1 before opening the front door. 3. Replace the pivot arm.

• Code: A2E
• Description: Deskew sensor in unexpected state at ready.
• Causes:
• Remedy: 1. Check system grounding. 2. Replace Tray 1 Pick Solenoid.

• Code: A2F
• Description: Deskew sensor in unexpected state.
• Causes:
• Remedy: 1. Check system grounding. 2. Verify all doors and covers are fully closed and not moving during printing.

• Code: A2J ... A2Q
• Description: A2J Deskew flag sensor event during head purge. A2K Deskew sensor in an unexpected state during a Transfix Roller oiling. A2M A2N A2P A2S A2Q The deskew flag tripped unexpectedly while picking paper from Tray 2. The deskew flag tripped unexpectedly while picking paper from Tray 3. The deskew flag tripped unexpectedly while picking paper from Tray 4. Deskew sensor in unexpected state during media stage for transfix. The deskew flag tripped unexpectedly while the printer was picking paper from Tray 1.
• Causes:
• Remedy: 1. Try using different, supported media 2. Ensure the paper guides are snug against the media in the tray 3. Push up on Tray {2 - 4} Nudger Roller until it is captured by actuator arm. 4. Run the following diagnostic tests, Deskew Flag, Tray {2-4} Pick Clutch and the Tray {2-4} Solenoid. 5. Check system grounding. 6. Verify all doors and covers are fully closed and not moving during printing. 7. Replace the Tray {2 - 4} Pick Clutch. 8. Replace the Retard Roller. 9. Replace the Preheater.

• Code: A3G ... A3Q
• Description: A3G A3M A3N A3P A3Q Deskew Sensor time-out event during an auto drum maintenance cycle. The deskew flag timed out waiting for the paper picked from Tray 2. The deskew flag timed out waiting for the paper picked from Tray 3. The deskew flag timed out waiting for the paper picked from Tray 4. The deskew flag timed out waiting for the paper picked from Tray 1.
• Causes:
• Remedy: 1. Verify media is appropriate for the tray. 2. Verify the tray is not overfilled and the guides are positioned correctly. 3. Check for obstructions in the paper path. 4. Test the appropriate Tray Solenoid. 5. Test the appropriate Tray Pick Clutch. 6. Ensure the take away rollers are in good condition. 7. Test the take away roller using the diagnostic Paper Path Drive test. 8. Replace the appropriate Separator Pad Assembly. 9. Replace the Pick Assembly.