• Code: 016-985
• Description: Mail Size Error Cause: Exceed the max mail size specified on the menu.
• Remedy: The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Degrade image quality. (Change scan resolution, etc.) 2. Change file format. 3. Divide the document into blocks and retry scanning block by block. 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (ESS PWB).

• Code: 016-986
• Description: File Size Error Cause: As a result of conversion to the specified format, exceed the max file size specified for each format.
• Remedy: The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Degrade image quality. (Change scan resolution, etc.) 2. Change file format. 3. Divide the document into blocks and retry scanning block by block. 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (ESS PWB).

• Code: 024-340
• Description: Engine Controller Error Cause: Engine firmware error occurs.
• Remedy: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (MCU PWB).

• Code: 024-360
• Description: Engine Code DownLoad Error Cause: Download failure of MCU firmware.
• Remedy: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (MCU PWB).

• Code: 024-362
• Description: Print Engine Start Error Cause: "Start Image Making" has not been issued within the time allowed.
• Remedy: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (MCU PWB) • (ESS PWB)

• Code: 024-371
• Description: Engine Communication Error Cause: Communication fail between MCU and ESS.
• Remedy: 1 Check the connection between the MCU PWB and the ESS PWB. • Is the ESS HARNESS ASSEMBLY connected securely? Go to Step 2. Securely connect the ESS HARNESS ASSEMBLY 2 • Replace the ESS HARNESS ASSEMBLY. • Does an error occur? Go to Step 3. Troubleshooting complete. 3 • Replace (MCU PWB). • Does an error occur? Replace (ESS PWB) Troubleshooting complete.

• Code: 024-910
• Description: Tray 1 Paper Size Mismatch Cause: The size of paper in the Tray 1does not match the specified print size.
• Remedy: 1. Open/close Tray, or reseat paper on the manual feed tray. 2. Use the paper that meets the specifications. 3. Make sure that you are using the correct printer driver. 4. Check the Paper Size and Paper Type of the Tray Setting menu on the printer operator panel and the printer driver. 5. If the problem cannot be solved, replace the corresponding paper feed rolls. • TRAY 1 FEED ROLL / NUDGER ROLL (PL 2.3 Feed Assembly) • TRAY 1 RETARD ROLL (PL 7.3 Tray 1/Optional Tray 550-Sheet Feeder (3/4)) • RUBBER ROLL ASSEMBLY (PL 2.2 Transport Assembly) • REGI PINCHROLL ASSEMBLY (PL 2.2 Transport Assembly) • REGI PINCH ROLL (PL 2.2 Transport Assembly)

• Code: 024-911, 024-912, 024-913
• Description: 024-911 Tray 2 Paper Size Mismatch 024-912 Tray 3 Paper Size Mismatch 024-913 Tray 4 Paper Size Mismatch Cause: 024-911: The size of paper in the Tray 2 does not match the specified print size. 024-912: The size of paper in the Tray 3 does not match the specified print size. 024-913: The size of paper in the Tray 4 does not match the specified print size.
• Remedy: 1. Open/close Tray, or reseat paper on manual feed tray. 2. Use the paper that meets the specifications. 3. Make sure that you are using the correct printer driver. 4. Check the Paper Size and Paper Type of the Tray Setting menu on the printer operator panel and the printer driver. 5. If the problem cannot be solved, replace the corresponding paper feed rolls. • FEED ROLL / NUDGER ROLL (PL 7.2 Tray 1/Optional Tray 550-Sheet Feeder (2/4)) • RETARD ROLL (PL 7.3 Tray 1/Optional Tray 550-Sheet Feeder (3/4)) • TAKE AWAYROLL ASSEMBLY (PL 7.2 Tray 1/Optional Tray 550-Sheet Feeder (2/4)) • TAKE AWAYROLL PINCH (PL 7.4 Tray 1/Optional Tray 550-Sheet Feeder (4/4)) • RUBBER ROLL ASSEMBLY (PL 2.2 Transport Assembly) • REGI PINCHROLL ASSEMBLY (PL 2.2 Transport Assembly) • REGI PINCH ROLL (PL 2.2 Transport Assembly)