• Code: 03-315, 03-325, 03-347, 03-348, 03-349, 03-355, 03-400
• Description: Image Processing PWB Failure RAP 03-315 The image processing PWB has performed a crash recovery procedure. 03-325 An image processing PWB clock is not functioning. 03-347 The image processing PWB POST has failed the EPC test. 03-348 The image processing PWB POST has failed the ASIC test. 03-349 The image processing PWB POST has failed the rotation memory test. 03-355 The image processing PWB POST has failed the NVM integrity test. 03-400 The image processing PWB cannot detect additional EPC memory.
• Remedy: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • EPC memory PWB, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12. 2. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test. 3. Install new parts as necessary: • EPC memory PWB, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12. • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.

• Code: 03-320 ... 03-324
• Description: Image Processing PWB to DADH Error RAP 03-320 The image processing PWB to the DADH communications have failed. 03-322 The DADH has detected a read/write error. 03-323 The DADH has detected a software error. 03-324 The DADH has detected a boot check sum error.
• Remedy: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5. • DADH PWB, PL 5.10 Item 5. Check also, the in-line connector in the communications/power cable, PL 5.10 Item 6. 2. Go to Flag 2. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01G +24V Distribution RAP. 3. Go to Flag 1 and Flag 2. Check the wiring, GP 7. If necessary, install a new communication/ power cable, PL 5.10 Item 6. 4. If the fault was detected during a software upgrade, go to Flag 3. Check the connection. Reload the software, GP 4, Machine Software. 5. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test. 6. Install new components as necessary: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • DADH PWB PL 5.10 Item 5.

• Code: 03-330, 03-462
• Description: Image Processing PWB to Scanner Fault Entry RAP 03-330 An image processing PWB to scanner PWB communications error has been detected. 03-462 A speed mismatch between the image processing PWB and the scanner has been detected in the NVM.
• Remedy: Identify the speed of the machine, refer to SCP 7 Machine Features. Perform one of the steps that follow: • 32 to 55 ppm: go to the 03-330A, 03-462A Image Processing PWB to Scanner Faults RAP (32-55 ppm). • 65 to 87 ppm: go to the 03-330B, 03-462B Image Processing PWB to Scanner Faults RAP (65-87 ppm).

• Code: 03-330A, 03-462A
• Description: Image Processing PWB to Scanner Fault RAP (32-55 ppm)
• Remedy: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Image processing PWB, PL 3.20 Item 3. • Power distribution PWB, PL 3.20 Item 5. • Scanner PWB, PL 14.25 Item 4. • CCD PWB, PL 14.25 Item 19. 2. Go to Flag 1, Flag 2 and Flag 3. Check the wiring. Repair or install new harnesses as necessary, PL 14.25 Item 5 or PL 14.25 Item 13. NOTE: Flag 4 indicates the main communication lines. 3. Go to Flag 1 and Flag 2. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01F +12V Distribution RAP. • 01G +24V Distribution RAP. 4. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test. 5. Re-load the software, GP 4 Machine Software. 6. If necessary, install new components: • Scanner PWB, PL 14.25 Item 4. • Power distribution PWB, PL 3.20 Item 5. • Image processing PWB, PL 3.20 Item 3. • Scanner module, PL 14.20 Item 1. NOTE: If installing a new scanner module, ensure that the scanner is the correct speed for the machine. 32-38 cpm scanners have serial numbers beginning with 3. 45-55 cpm scanners have a serial number beginning with 5. Refer to for location of the serial number.

• Code: 03-330B, 03-462B
• Description: Image Processing PWB to Scanner Fault RAP (65-87 ppm)
• Remedy: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Image processing PWB, PL 3.10 Item 3. • Power distribution PWB, PL 3.10 Item 5. • Scanner PWB, PL 14.16 Item 8. • Scan carriage assembly, PL 14.15 Item 1. NOTE: To gain access to the scanner PWB and scan carriage assembly, remove the document glass, PL 14.10 Item 5 and the scanner PWB cover, PL 14.16 Item 9. 2. Go to Flag 1, Flag 2 and Flag 3. Check the harnesses, GP 7. Repair or install new harnesses as necessary: • Image processing PWB/scanner PWB harness, PL 14.16 Item 6. • Power distribution PWB/scanner PWB harness, PL 14.16 Item 7. • Scan ribbon cable, PL 14.15 Item 4. 3. Go to Flag 2. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01F +12V Distribution RAP. • 01G +24V Distribution RAP. 4. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test. 5. Re-load the software, GP 4, Machine Software. 6. If necessary, install new components: • Scanner PWB, PL 14.16 Item 8. • Power distribution PWB, PL 3.10 Item 5. • Image processing PWB, PL 3.10 Item 3. • Scan carriage assembly PL 14.15 Item 1.

• Code: 03-336
• Description: 03-336 FAX Card Self Test Failure RAP 03-336 Power on self test failure detected on the embedded FAX PWB
• Remedy: Perform the following: • Go to 20G Embedded FAX Checkout. • Clear the FAX card NVM. Go to dC132, select Embedded FAX NVM initialization and perform the routine Reformat. • Install new embedded FAX PWB, PL 20.10 Item 4.

• Code: 03-338
• Description: FAX Communication Error RAP 03-338 No response detected to commands from the image processing PWB to the embedded Fax PWB.
• Remedy: Perform the following: • Remove, then re-install the embedded FAX PWB, PL 20.10 Item 4. • Go to 20G Embedded Fax Checkout. • Install new embedded Fax PWB, PL 20.10 Item 4. • Install a new compact flash memory, PL 20.10 Item 3.

• Code: 03-340, 03-416
• Description: Image Processing PWB to Network Controller Fault RAP 03-340 The image processing PWB to the network controller communications have failed after three retries. 03-416 The network controller software version supplied at power on is not compatible with the image processing software.
• Remedy: 1. (32-55 ppm Only) Ensure that the connectors that follow are securely connected: • P/J101 and P/J156 on the riser PWB, PL 3.15 Item 3. • P/J101 on the image processing PWB, PL 3.20 Item 3. • P/J156 on the FireWire PWB, PL 3.15 Item 6. • Port 1 or Port 2 on the FireWire PWB, PL 3.15 Item 6. • The FireWire connections on the network controller PWB, PL 16.10 Item 1 at Port 1 or Port 2. 2. (65-87 ppm Only) Ensure that the connectors that follow are securely connected: • P/J101 and P/J156 on the riser PWB, PL 3.11 Item 6. • P/J101 on the image processing PWB, PL 3.10 Item 3. • P/J156 on the FireWire PWB, PL 3.11 Item 7. • Port 1 or Port 2 on the FireWire PWB, PL 3.11 Item 7. • The FireWire connections on the network controller PWB, PL 16.10 Item 1 at Port 1 or Port 2. 3. Go to Flag 1. Check the cable. If necessary, install a new network controller - firewire cable, PL 16.10 Item 12. 4. Go to Flag 2. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01E +5V Distribution RAP. • 01F +12V Distribution RAP. 5. If the fault was detected during a software upgrade, or if the fault is 03-416, reload the software, GP 4 Machine Software. 6. Switch off the machine, GP 14. Note which ports the network controller - image processor cable, PL 16.10 Item 12 is connected to. Connect the cable between the three remaining combination of ports. After each change of port, switch the machine on, GP 14, and check if the fault is still present. If a bad port is identified, ensure it is documented in the service log book. 7. To check the image processing module to network controller communications, print test pattern 19, refer to dC606. If the fault is still present, perform the steps that follow or install new components as necessary: • Reload the software, GP 4. • Network controller - firewire cable, PL 16.10 Item 12. • Image processing FireWire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL 3.11 Item 7. • Riser PWB, (32-55 ppm) PL 3.15 Item 3 or (65-87 ppm) PL 3.11 Item 6. • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • Network controller replacement kit, PL 16.10 Item 15. NOTE: The network controller power cord is connected to PJ23, refer to 01C AC Power RAP.