• Code: 13.12.11
• Display: 13.12.11 Jam In Left Accessory
• Description: Initial jam. At power on, paper was present at the entrance of the stapler/stacker at sensor PS1301. This signal is generated by sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
• Remedy: 1. Remove any paper found in the entrance guides. 2. Turn the MFP off then on. 3. If the error persists, replace the stapler/ stacker unit.

• Code: 13.13.00
• Display: 13.13.00 JAM INSIDE RIGHT DOORS
• Description: Paper is jammed inside the right doors. The front edge did not reach sensor SR1 within the specified time after reaching sensor SR12.r unit.
• Remedy: 1. Follow the onscreen help to clear the jam. 2. Check for obstructions near the fuser inlet. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. Replace the fuser.

• Code: 13.21.00
• Display: 13.21.00 JAM IN TRAY X
• Description: There is a paper jam inside the upper right door or inside the fusing unit.
• Remedy: Follow the onscreen instructions to find and remove the jammed media.

• Code: 13.30.00
• Display: 13.30.00 JAM INSIDE DRAWER BELOW TRAY 1
• Description: Paper is jammed inside the drawer.
• Remedy: 1. Follow the onscreen help to clear the jam. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.

• Code: 13.31.00
• Display: 13.31.00 JAM INSIDE UPPER RIGHT DOOR
• Description: Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor).
• Remedy: 1. Follow the onscreen help to clear the jam. 2. Ensure that media meets specifications. 3. Ensure that the ETB rollers roll freely. 4. Ensure that there is no obstruction at the bottom of the ETB.

• Code: 13.XX.YY
• Display: 13.XX.YY JAM IN OUTPUT AREA
• Description: There is a paper jam in the output area.
• Remedy: Follow the onscreen instructions to find and remove the jammed media.

• Code: 13.XX.YY
• Display: 13.XX.YY Jam In Paper Path
• Description: There is a jam in the paper path.
  13.12.00 = jam in paper path 13.20.00 = jam in paper path 13.21.00 = jam in paper path
• Remedy: 1. Step through the onscreen instructions. 2. If paper is folding into an accordion shape, make sure the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print cartridges or drive motors. 3. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place. 4. Upgrade formatter and DC controller firmware, which can be found in a single . 5. Replace the paper pickup PCB. 6. Check all cable connections to/from the DC controller. 7. Replace the ETB if it is not moving paper correctly. Calibrate the printer.

• Code: 13.XX.YY
• Display: 13.XX.YY JAM INSIDE OUTPUT ACCESSORY BRIDGE
• Description: Paper is jammed inside the output accessory bridge.
• Remedy: 1. Follow the onscreen help to clear the jam. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.