• Code: 65.12.35
• Display: 65.12.35 Output Device Failure
• Description: Stapler malfunction. The stapler self-prime sensor PHOl2 did not activate. This signal is generated by sensor PHOl2 (staple-ready sensor). Sensor PHOl2 is located in the stapler assembly and cannot be serviced. When a new staple cartridge is installed, the stapler goes through the stapling motion 11 times in order to advance the first staple to the proper stapling position. If the staples are not advanced after 11 attempts, the control board notifies the formatter that self-priming has failed.
• Remedy: 1. Verify that genuine HP staples are being used and that the staples are the correct type for this stapler. NOTE: Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from HP. 2. Replace the staple cartridge. 3. If none of the above corrects the problem, replace the stapler/stacker unit.

• Code: 65.12.99
• Display: 65.12.99 Output Device Disconnected
• Description: When the printer was turned on, the MBM lost communication with the MFP.
• Remedy: 1. Turn off the MFP. 2. Disconnect the communication cable between the output device and the MFP. 3. Reconnect the communication cable to the MFP, making sure that the connector is properly. 4. Turn on the MFP. If the problem persists, replace the MBM.

• Code: 65.12.99
• Display: 65.12.99 Output Device Disconnected
• Description: When the printer was turned on, the stapler/ stacker lost communication with the MFP.
• Remedy: 1. Turn off the MFP. 2. Disconnect the communication cable between the output device and the MFP. 3. Reconnect the communication cable to the MFP, making sure that the connector is properly attached. 4. Turn on the MFP. If the problem persists, replace the stapler/stacker.

• Code: 66.12.33
• Display: 66.12.33 Output Device Failure
• Description: The delivery-roller lift motor could not reach the home position as detected by sensor PS1303. This signal is generated by sensor PS1303 (delivery-roller disengaging sensor). PS 1303 is located behind the front cover and to the left of the stapler assembly.
• Remedy: 1. Turn the MFP off then on. 2. Reinstall the stapler/stacker. 3. If none of the above corrects the problem, replace the stapler/stacker unit.

• Code: 68.X
• Display: 68.X PERMANENT STORAGE FULL
• Description: A non-volatile storage device is full. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior.
  X Description 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
• Remedy: 1. Touch OK to continue. 2. For 68.0 errors, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

• Code: 68.X
• Display: 68.X PERMANENT STORAGE WRITE FAIL
• Description: A non-volatile storage device is full. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior.
  X Description 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
• Remedy: 1. Touch OK to continue. 2. For 68.0 errors, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

• Code: 68.X
• Display: 68.X STORAGE ERROR SETTINGS CHANGED
• Description: One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior. 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
• Remedy: 1. Touch OK to continue. 2. For a 68.0 error, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.

• Code: 69.X
• Display: 69.X ERROR
• Description: A printer error has occurred. 69.0 = duplexer not functioning 69.1 = duplexer not functioning
• Remedy: 1. Check if the duplexer connector (J2003) is connected to the duplexer. 2. Check the connector (J1030) on the DC controller PCB. 3. Replace the duplexer.