• Code: 13.XX.YY
• Display: 13.XX.YY JAM IN TRAY 1
• Description: Paper is jammed in Tray 1.
• Remedy: 1. Press ? for detailed information about clearing the jam. 2. Press down to see step by step information. 4. Clean the pickup roller. If it is worn or damaged, replace it. 5. Clean or replace the separation pad. 6. Upgrade formatter and DC Controller firmware

• Code: 13.XX.YY
• Display: 13.XX.YY JAM IN TRAY X
• Description: A page is jammed in Tray 2 or in one or more of the optional trays.
• Remedy: 1. Press for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. Clean the pickup roller. If it is worn or damaged, replace it. 4. Clean the feed roller. If it is worn or damaged, replace it. 5. Upgrade formatter and DC Controller firmware, which can be found in a single. 6. Check all cable connection to/from DC controller. 7. Replace the tray X paper pickup drive assembly. 8. Replace the tray X lifter motor. 9. Replace the paper feed assembly.

• Code: 13.XX.YY
• Display: 13.XX.YY JAM IN TOP COVER OR DUPLEX AREA
• Description: There is a jam in the top cover area.
• Remedy: 1. Press ? for detailed information about clearing the jam. 2. Press up and down to step through the instructions. 3. Replace the fuser. 4. Check that the fuser paper sensor is in place. If it is defective, replace it.

• Code: 13.XX.YY
• Display: 13.XX.YY JAM INSIDE DUPLEXER
• Description: Paper is jammed in the duplexer. Check the device for jammed paper.
• Remedy: 1. Remove the jammed paper. 2. Make sure the paper meets the media specifications for the duplexer. 3. Make sure the duplexer is seated correctly. 4. Make sure the sensor (SR8001) in the duplexer is operating correctly by performing a paper path test. 5. Replace the duplexer if it is not working correctly. 6. Upgrade formatter and DC Controller firmware. 7. Check all cable connection to/from DC controller.

• Code: 13.XX.YY
• Display: 13.XX.YY JAM INSIDE FRONT COVER
• Description: There is a jam in the front cover.
• Remedy: 1. Remove the jammed paper. 2. Press ? for detailed information about clearing the jam. 3. Press up and down to step through the instructions.

• Code: 13.XX.YY
• Display: 13.XX.YY JAM INSIDE TOP COVER
• Description: There is a jam in the top cover area.
• Remedy: 1. Press ? for detailed information about clearing the jam. 2. Press up and down to step through the instructions. 3. Upgrade formatter and DC Controller firmware. 4. Upgrade formatter and DC Controller firmware. 5. Replace the fuser. 6. Check all cable connection to/from DC controller. 7. Check that the fuser paper sensor is in place. If it is defective, replace it. 8. Check all cable connection to/from DC controller.

• Code: 13.XX.YY
• Display: 13.XX.YY MULTIPLE JAMS IN DUPLEX PATH
• Description: There are multiple jams in the duplex path. This includes the top cover area.
• Remedy: See 13.XX.YY JAM INSIDE DUPLEXER and 13.XX.YY JAM IN DUPLEX PATH for recommended actions.

• Code: 13.XX.YY
• Display: 13.XX.YY MULTIPLE JAMS IN PAPER PATH
• Description: There are multiple jams in the paper path. This includes the top cover area.
• Remedy: 1. Press ? for detailed information about clearing the jam. 2. Press up and down to step through the instructions.