• Code: 10.92.02
• Display: 10.XX.YY CARTRIDGES
• Description: The print cartridge is not seated properly in the printer
  magenta print cartridge
• Remedy: 1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly

• Code: 10.92.03
• Display: 10.XX.YY CARTRIDGES
• Description: The print cartridge is not seated properly in the printer
  yellow print cartridge
• Remedy: 1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly

• Code: 11.X
• Display: 11.X INTERNAL CLOCK ERROR
• Description: This message is displayed when there is a problem with the real-time clock on the formatter board. XX=01 Dead clock battery XX=02 Dead real-time clock
• Remedy: Replace the formatter assembly.

• Code: 13.XX.YY
• Display: 13.XX.YY EXTERNAL OUTPUT DEVICE PAPER JAM (4700 models)
• Description: There is a jam in the stapler/stacker.
• Remedy: 1. Press ? for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. For more information about clearing jams,

• Code: 13.XX.YY
• Display: 13.XX.YY JAM IN DUPLEX PATH
• Description: There is a jam in the duplex path.
• Remedy: 1. Remove the paper. 2. Run the paper path test to determine if one or more of the sensors are not working correctly. 3. Check the oblique rollers on the back side of the ETB to ensure they are not worn or dirty. 4. Upgrade formatter and DC Controller firmware. 5. Replace the ETB. 6. Check all cable connections to/from DC controller.

• Code: 13.XX.YY
• Display: 13.XX.YY JAM IN OUTPUT DEVICE
• Description: Paper is jammed in an external paper handling device. The amber light on the stacker/stapler is blinking. 13.12.01 = early reached 13.12.02 = entrance sensor not reached 13.12.03 = entrance sensor not escaped 13.12.04 = entrance sensor remaining 13.12.05 = exit sensor not reached 13.12.06 = exit sensor not escaped 13.12.07 = exit sensor remaining 13.12.08 = top cover open 13.12.09 = stapler cover open
• Remedy: Check the duplexer or the stapler/stacker for jammed paper

• Code: 13.XX.YY
• Display: 13.XX.YY JAM IN PAPER PATH
• Description: There is a jam in the paper path. 13.12.00 = jam in paper path 13.20.00 = jam in paper path 13.21.00 = jam in paper path
• Remedy: 1. Press ? for detailed information about clearing the jam. 2. Press up and down to step through the instructions. 3. For more information, see Jams on page 402. 4. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print cartridges or drive motors. 5. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place. 6. Upgrade formatter and DC Controller firmware. 7. Replace the paper pickup PCB. 8. Check all cable connections to/from the DC Controller. 9. Replace the ETB if it is not moving paper correctly. Calibrate the printer.

• Code: 13.XX.YY
• Display: 13.XX.YY JAM IN STAPLER
• Description: A staple is jammed in the stapler. Check the stapler/stacker for jammed staples.
• Remedy: Remove the defective staple in the cartridge.