• Code: 55.X.X
• Display: 55.X.X DC CONTROLLER ERROR
• Description: A printer command error has occurred.
  Values of XX are: 01 - DC controller memory error 02 - DC controller memory error 03 - No engine response 04 - Communication error 05 - RFU error
• Remedy: 01 – 02 errors Replace the DC controller. 03 – 04 errors 1. Reseat formatter 2. Check all connectors on the DC controller. 3. Upgrade formatter and DC Controller firmware. 4. Replace the DC controller PCB. 05 errors 1. Upgrade the DC controller PCB firmware. 2. Replace the DC controller PCB firmware.

• Code: 56.XX
• Display: 56.XX PRINTER ERROR
• Description: A printer error has occurred.
  XX Description: 01 - Input device 02 - Output device
• Remedy: 1. Turn the printer off then on. 2. Remove all input and output devices and reinstall them. 3. Check all connectors to the input/ output devices that are installed. Replace any damaged connectors.

• Code: 57.0X
• Display: 57.0X PRINTER ERROR
• Description: A printer fan error has occurred.
  XX Description: 01 - Delivery fan 04 - Cartridge fan 05 - Duplex fan 07 - Upper exhaust fan 0A - Power supply fan J1033 - Measure pins 1 and 3 for cartridge fan J1033 - Measure pins 4 and 6 for delivery fan J1033 - Measure pins 7 and 9 for upper exhaust fan J1034 - Measure pins 1 and 3 for power supply fan
• Remedy: 1. Turn the printer off then on. 2. Reconnect the connector J1004 on the DC controller PCB. 3. Immediately after starting the print operation, measure the voltage between the appropriate pins on the connector. If the voltage changes from 0 V to 24 V, replace the affected fan.

• Code: 58.0X
• Display: 58.0X PRINTER ERROR
• Description: A memory tag error was detected.
  XX Description: 03 – Memory controller PCB 04 – Memory controller PCB power supply
• Remedy: 1. Turn the printer off then on. 2. Check the connectors on the memory controller (J4001, J9630) and the DC controller PCB (J1021). 3. Replace the memory PCB. 4. Replace the E label contacts.

• Code: 59.XY
• Display: 59.XY PRINTER ERROR
• Description: A printer motor error has occurred.
  X Description: 0 Motor error 1 Motor startup error 2 Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Image drum motor startup error 6 Image drum motor rotation error 9 ETB motor startup error A ETB motor rotation error B Developing disengaging motor startup error C Developing disengaging motor rotation error Y Description 0 - Black or N/A 1 - Cyan 2 - Magenta 3 - Yellow
• Remedy: 1. Turn the printer off then on. 2. Note: This message might also display if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed. ETB motor error 1. Run the component test to verify that the ETB is working correctly. 2. Clean the ETB unit intermediate connector J4613. 3. Reconnect the connector J4613 between the ETB and the printer, and J1011 on the DC controller PCB. 4. Replace the ETB. Fuser motor error 1. Reconnect the connectors J4605 for the fuser motor and J1024 on the DC controller PCB. 2. Run the component test to verify that the fuser motor is working correctly. 3. Replace the fuser motor. Print cartridge motor error 1. Run the component test to verify that the print cartridge motor is working correctly. 2. Reconnect the print cartridge connector on the DC controller PCB (J1018 for magenta and black, J1017 for cyan and yellow). On the motor itself, reconnect the connectors (J4603 for magenta, J4604 for black, J4601 for yellow, and J4602 for cyan). 3. Replace the drum drive assembly for the indicated print cartridge Developing disengaging motor error 1. Run the component test to verify that the print developing disengaging motor is working correctly. 2. Reconnect the connectors J468 and J1020 between the developing disengaging motor and the DC controller PCB. 3. Replace the developing disengaging motor.

• Code: 60.X
• Display: 60.X PRINTER ERROR
• Description: A tray lifting error has occurred, where XX is the number of the tray
• Remedy: 1. Turn the printer off then on. 2. Install the tray and listen carefully. You should be able to hear the paper stack being lifted. You can also watch the paper level indicator on the front of the tray to see if it moves. 3. Check the following connectors: • Tray 2: J4618 on the lifter motor and J1015 on the DC controller • Trays 3.6: J8120 on the lifter motor and J8102 on the paper feeder PCB 4. Replace the lifter motor assembly

• Code: 62
• Display: 62 NO SYSTEM
• Description: No system was found.
• Remedy: 1. Turn the printer off then on. 2. Reseat the firmware compact flash, making sure that it is in the first slot. 3. Replace the firmware compact flash and the formatter.

• Code: 65.X.X
• Display: 65.X.X OUTPUT DEVICE CONDITION
• Description: An external output device has a condition that needs attention before printing can resume. The amber light on the stapler/ stacker is blinking.
  XX Description: 10 - Jogger not detected, HP sensor off 11 - Jogger not detected, HP sensor on 12 - Eject lever not detected, HP sensor off 13 - Eject lever not detected, HP sensor on 14 - Paper hold lever not detected, HP sensor off 15 - Paper hold lever not detected, HP sensor on 16 - Paper hold lever over run
• Remedy: Remove any jammed paper and open and then close the top cover. If necessary, reseat the output device.