• Code: 10.XX.34
• Display: 10.XX.34 Used supply in use
• Description: The indicated cartridge is used.
  • 10.00.34 Black print cartridge • 10.01.34 Cyan print cartridge • 10.02.34 Magenta print cartridge • 10.03.34 Yellow print cartridge
• Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

• Code: 10.XX.40
• Display: 10.XX.40 Genuine HP supplies installed
• Description: More than one genuine HP print cartridge has been installed.
  • 10.00.40 Black print cartridge • 10.01.40 Cyan print cartridge • 10.02.40 Magenta print cartridge • 10.03.40 Yellow print cartridge
• Remedy: No action necessary.

• Code: 10.XX.41
• Display: 10.XX.41 Unsupported supply in use
• Description: The indicated print cartridge is for a different product.
  • 10.00.41 Black print cartridge • 10.01.41 Cyan print cartridge • 10.020.41 Magenta print cartridge • 10.03.41 Yellow print cartridge
• Remedy: Remove the indicated print cartridge, and then install the correct cartridge for this product.

• Code: 10.XX.70
• Display: 10.XX.70 Printing past very low
• Description: The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
  • 10.00.7010.00.70 Black print cartridge • 10.01.70 Cyan print cartridge • 10.02.70 Magenta print cartridge • 10.03.70 Yellow print cartridge
• Remedy: If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.

• Code: 13.00.00
• Display: 13.00.00
• Description: Generic jam event code.
• Remedy: Check the product for a jam.

• Code: 13.A3.FF
• Display: 13.A3.FF
• Description: Power on jam at the Tray 3 feed sensor.
• Remedy: Check the product for a jam.

• Code: 13.B2.9Z
• Display: 13.WX.YZ Jam below control panel
• Description: Page at duplex switchback jam. Z = the source tray number
• Remedy: Check the product for a jam

• Code: 13.B9.CZ
• Display: 13.WX.YZ Fuser wrap jam
• Description: Fuser wrap jam This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor (It is determined that the paper is being wrapped around the fuser roller). Z = fuser mode • 1 = Normal auto sense • 2 = Normal non-auto sense • 3 = Light 1 to 3 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy film • B = Transparency • C = Label • D = Envelope 1 to 3 • E = Rough • 0 = Photo 1 to 3‚
• Remedy: Clear the jam