Các lỗi thường gặp

Code :
  • Code: 10.00.00
  • Display: 10.0X.Y0 Supply memory error
  • Description: Memory error
    Black print cartridge
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.00.10
  • Display: 10.0X.Y0 Supply memory error
  • Description: E-label missing
    Black print cartridge
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.00.15
  • Display: 10.YY.15 Install <supply>
  • Description: The indicated supply has been removed or installed incorrectly.
    Black print cartridge
  • Remedy: Replace or install the indicated supply.
  • Code: 10.00.25
  • Display: 10.YY.25 Wrong cartridge in <color> slot
  • Description: The indicated cartridge is installed in the wrong position.
    Black print cartridge
  • Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge
  • Code: 10.00.34
  • Display: 10.XX.34 Used supply in user sch
  • Description: The indicated cartridge is used.
    Black print cartridge
  • Remedy: Make sure this is a genuine HP supply.
  • Code: 10.00.35
  • Display: 10.YY.35 Incompatible <supply>
  • Description: The indicated cartridge is not compatible with this product.
    Black print cartridge
  • Remedy: Install a supply that is designed for this product.
  • Code: 10.00.40
  • Display: 10.XX.40 Genuine HP supplies installed
  • Description: More than one genuine HP print cartridge has been installed.
    Black print cartridge
  • Remedy: No action necessary.
  • Code: 10.00.41
  • Display: 10.XX.41 Unsupported supply in use
  • Description: The indicated print cartridge is for a different product.
    Black print cartridge
  • Remedy: Remove the indicated print cartridge, and then install the correct cartridge for this product.
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