Các lỗi thường gặp

Code :
  • Code: 10.00.70
  • Display: 10.XX.70 Printing past very low
  • Description: The product indicates when one of the consumables is very low. The actual remaining consumable life might vary. You do not need to replace the consumable at this time unless print quality is no longer acceptable.
    Black print cartridge
  • Remedy: If print quality is no longer acceptable, replace the indicated print cartridge or fuser kit.
  • Code: 10.01.00
  • Display: 10.0X.Y0 Supply memory error
  • Description: Memory error
    Cyan print cartridge
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.01.10
  • Display: 10.0X.Y0 Supply memory error
  • Description: E-label missing
    Cyan print cartridge
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.01.15
  • Display: 10.YY.15 Install <supply>
  • Description: The indicated supply has been removed or installed incorrectly.
    Cyan print cartridge
  • Remedy: Replace or install the indicated supply.
  • Code: 10.01.25
  • Display: 10.YY.25 Wrong cartridge in <color> slot
  • Description: The indicated cartridge is installed in the wrong position.
    Cyan print cartridge
  • Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge
  • Code: 10.01.34
  • Display: 10.XX.34 Used supply in user sch
  • Description: The indicated cartridge is used.
    Cyan print cartridge
  • Remedy: Make sure this is a genuine HP supply.
  • Code: 10.01.35
  • Display: 10.YY.35 Incompatible <supply>
  • Description: The indicated cartridge is not compatible with this product.
    Cyan print cartridge
  • Remedy: Install a supply that is designed for this product.
  • Code: 10.01.40
  • Display: 10.XX.40 Genuine HP supplies installed
  • Description: More than one genuine HP print cartridge has been installed.
    Cyan print cartridge
  • Remedy: No action necessary.
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