• Code: 010050
• Description: PostScript Processing Error.
• Remedy: • Model and Serial Number of the printer.• Which firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev.• The complete error number (See Note below).• The Service Configuration Print.• The Current configuration sheet.• Which software application the customer is using (name, version, etc.).

• Code: 01009X
• Description: Error in Paper-axis Motor Encoder
• Remedy: • Check that the Paper-Axis Motor cable is NOT broken or damaged.• Check that the Paper-Axis Motor cable is correctly connected.• Replace the Paper-Axis Motor.• If the Error Code continues, replace the Electronics Module

• Code: 02xxxx
• Description: PostScript/Firmware Error.
• Remedy: Power the Printer OFF and ON again to see if the System Error disappears. If the Error Code reappears, then report the error to the HP response Center or the nearest HP Support Office, stating the following information.

• Code: 048xxx
• Description: The EIO card is from a third party vendor and may not be fully compliant with the IIO Protocol specification 2.0 OR the EIO Card firmware is not updated.
• Remedy: • Check with the third party vendor. If the EIO card is not compliant with the IIO Protocol specification 2.0 then you must install a new EIO card which is compliant.• Update the EIO Card firmware.

• Code: 04Cxxx
• Description: EIO Accessories (EIO Card/Hard Disk Drive) Error.
• Remedy: • Press ENTER and switch the printer OFF. Remove the Hard Disk Drive (if installed) and make sure that the EIO card is installed correctly by pushing it firmly inwards and checking that the two installation screws are completely tightened. Switch the printer ON again. If this error code continues to appear then replace the EIO card.• If this Error Code disappeared after removing the Hard Disk Drive, then switch the Printer OFF and reinstall the Hard Disk Drive, making sure that the two installation screws are completely tightened. Switch the Printer ON again. If this Error Code reappears, then the Hard Disk Drive could be faulty. Replace the Hard Disk Drive.• If this system error continues to appear after replacing the EIO card or the Hard Disk Drive, then replace the Electronics Module.

• Code: 060301
• Description: One of the Printheads has an Internal Electrical Problem.
• Remedy: • Remove all the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly (Refer to Chapter 2).• Perform the Electronic Systems Test.• Make sure that the Trailing Cable is connected correctly.• Replace the Trailing Cable.• Replace the Carriage Assembly.• If the error code continues, replace the Electronics Module

• Code: 060305
• Description: Thermal Shutdown error (one of the Printheads has gone above the maximum Temperature).
  00000000 - Cyan Printhead Failed. 00000001 - Magenta Printhead Failed. 00000002 - Yellow Printhead Failed. 00000003 - Black Printhead Failed.
• Remedy: • Replace the failing Printhead.• If the problem remains after replacing the failing Printhead then check if the customer is using a 3rd Party RIP. If a 3rd Party RIP is being used, check the Print Settings in the RIP or try printing one of the Internal Demo Prints to see if the problem is solved without the RIP.

• Code: 060309
• Description: Problem with setting the Voltage of the Printheads.
• Remedy: • Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly (Refer to Chapter 2).• Perform the Electronic Systems Test.• Replace ALL the Printheads.• Replace the Trailing Cable.• Replace the Carriage Assembly.• If the Error Code continues, replace the Electronics Module