Code :

Code: 0024-1000
Description: Out of ink ,faulty or missing cartridge during the PHA startup process
Causes: Supplies
Remedy: Remote troubleshooting (call agent)1. This error can show up if any of the supplies has popped out during the ink pumping sequence. Ask the customer to open the ISS door and check that all the supplies are well in position. If any of the supplies has popped out, ask the customer to reinsert it/them and retry the startup.2. If all the supplies were well inserted, ask the customer to try the process again with a new supply. It is not required to replace the PHA as the same one can be used to retry the process.3. If the supply was prematurely detected as OOI, the call agent will arrange a shipment for the faulty HP supply replacement.4. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error for failure analysis later.

Code: 0024-1100
Description: Out of ink detected in altered supplies during the startup process
Causes: PHA
Remedy: Remote troubleshooting (call agent)1. Ask the customer to try the process again with a new unused HP supply. It is not required to replace the PHA as the same one can be used to retry the process.2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error for failure analysis later.

Code: 0026-0061
Description: ISS motor stall or bad encoder disc
Causes:
Remedy: Remote troubleshooting (call agent)1. Restart the unit. If the problem persists, then:2. Run Service diagnostic test to verify ISS.3. Arrange visit with ISS Service kit.Onsite troubleshooting and solution (service engineer)1. Run ISS diagnostic test. If issue persists, then:2. Replace the ISS, see ISS. 3. Run the Service diagnostics test to verify ISS motor and sensors.

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