Code :

Code: 0009-0401
Description: Scanner Slider failure
Causes:
Remedy: Remote troubleshooting (call agent) Ask the customer to open the scanner lid and check:1. That none of the sliders surface is stained, dirty or showing symptoms of wear.2. That the sliders aren’t blocked, either:a. In Z (vertical) (the springs should push the slider against the Scanbar when the lid is closed) or;b. In Y (they move back and forth when the lid is open and the paper motion wheels are moved by hand).Onsite troubleshooting and solution (service engineer)1. If the sliders are in bad condition due to dirt or wear; replace the 3 sliders with new ones.2. In case of a blocked mechanism in Z; remove the scanner platen and clean any possible paper jam, staple, or whatever else is preventing the slider movement. Ensure that the springs providing the Z movement are in place and work properly.3. In case of a failure in Y movement; ensure that the transmission located on the right side of the scanner is working properly. It might involve the rear wheels ensuring the original advance motion and the right transmission to the sliders.

Code: 0021-0017
Description: Service station is not able to move all the way
Causes: Print Bundle PCA
Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord.2. Open the PHA door and look for paper remains that could be blocking the SVS movement.3. Reconnect the power cord and power on the printer.4. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: Service station assembly5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove covers and check that the cables from the Service Station to the Bundle PCA are correctly connected and not damaged. Important note: If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. If any cable is damaged then order a Cable Service Kit. Cables Sk . CQ890-670212. Make sure that the Service Station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the Service Station.3. Go to Support Menu, see Entering the support menus and run the Service Station diagnostic test, see 4.11 Service Station to check whether the system error has disappeared.4. Replace the Service Station, see Service Station. Service station assembly5. Replace the Bundle Board, see Bundle Board.

Code: 0021-0132
Description: Weak primer motor or underpowered motor
Causes: Print Bundle PCA
Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. If the issue persists, the call agent should arrange a service engineer visit to change the Priming motor, and follow the Onsite troubleshooting below: Priming motor assembly3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the covers and check that the cable of the Prime Pump is connected to the Pump and Print Bundle PCA and it is not damaged. Check also for disconnected air tubes, from Prime pump up to carriage couplingIMPORTANT:If the cable is not connected then reconnect it, and power on the printer again to check whether the error has disappeared. IMPORTANT: If the cable is damaged then order a Cable Service Kit: Cables Sk3. Replace the Pump motor, see Prime Pump. Prime pump 4. Replace the Print bundle PCA, see Bundle Board.

Code: 0021-0161
Description: Priming motor or electrical failure
Causes: Print Bundle PCA
Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. If the issue persists, the call agent should arrange a service engineer visit to change the Priming motor, and follow the Onsite troubleshooting below: Priming motor assembly3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the covers and check that the cable of the Prime Pump is connected to the Pump and Print Bundle PCA and it is not damaged.IMPORTANT:If the cable is not connected then reconnect it, and power on the printer again to check whether the error has disappeared.IMPORTANT:If the cable is damaged then order a Cable Service Kit: Cables Sk3. Replace the Pump motor, see Prime Pump. Prime pump4. Replace the Print bundle PCA, see Bundle Board.

Code: 0021-0180
Description: Air Leak in Priming System
Causes: Prime pump
Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to check or replace the prime air circuit, and follow the Onsite troubleshooting below.3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the covers and check that the Prime Pump air circuit has a leakage, and inspect fluidic connections or replace them.IMPORTANT:If fluidic connections are disconnected, reconnect them and ensure they are properly fit.3. If still there’s an obvious leakage, replace them: Fluidic pump . carriage circuit4. Replace the Pump motor, see Prime Pump. Prime pump.

Code: 0024-0000
Description: The ink does not flow to the PHA during the PHA startup process
Causes: PHA, ISS, RIDS
Remedy: Remote troubleshooting (call agent)1. Ask the customer to try the process again. Reseat the PHA and ensure the ink tube connections are correct. Also ask the customer to check supplies are properly inserted. Customer should see a green lock in the tubes, see Ink Tubes (RIDS). 2. Ask the customer to check the error log (EWS or Front Panel) and list/send the full error log. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error for failure analysis later.3. The call agent will arrange the shipment of a PHA replacement kit. If a new PHA does not solve the issue, the call agent should arrange a service visit.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus, and run the ISS diagnostic test, see 4.12 ISS. 2. If the test passes, retry the startup with a new PHA. Check that the PHA is correctly latched to ensure fluidic connection between the printer RIDS and PHA, and check the supplies are properly inserted.3. If the startup fails again with the same error code, replace the RIDS, see RIDS (Ink Tubes).

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