• Code: 0045-0059
• Description: 45.00. Rewinder motor
• Causes: 59. MOTOR_SERVO_SHUTDOWN
• Remedy:

• Code: 0051-0101
• Description: Top (SFP) or Front (MFP) Cover sensor failureOther
• Causes: Main PCA
• Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.Top Cover Sensor can be tested opening and closing the window (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the Top Cover Sensor PCA; follow the onsite troubleshooting below. Top Cover Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu (see Entering the support menus) and run Top Cover Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 2. Replace the Top Cover Sensor PCA.3. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk4. Replace the Main PCA, see Main PCA: Main PCA.

• Code: 0051-0201
• Description: PHA door sensor failure
• Causes: Main PCA
• Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.PHA door sensor can be tested opening and closing the PHA door (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the PHA door Sensor PCA; follow the onsite troubleshooting below. PHA door sensor SV kit5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Check that the cable of the PHA door sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the PHA door Sensor PCA: PHA door Sensor3. Replace the Main PCA, see Main PCA: Main PCASystem

• Code: 0051-0301
• Description: Ink Cartridge door sensor failure
• Causes: Main PCA
• Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Ink door Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 4. The call agent should arrange a service engineer visit to change the Ink Cartridge door Sensor PCA; follow the onsite troubleshooting below. Ink Cartridge Cover Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Check that the cable of the Ink Cartridge door sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Ink Cartridge door Sensor PCA, see Printer NVM backup PCA: Ink Cartridge door Sensor3. Replace the Main PCA, see Main PCA: Main PCA

• Code: 0053-0101
• Description: OOP (Out-Of-Paper) Sensor failure
• Causes: Bundle PCA, Bundle FFC, Main PCA
• Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should recommend the customer to power off the printer, remove the Multi-tray sheet module, and check that there is no paper behind it, then power on the printer to see whether the error continues.3. Ask the customer to check if the OOPS sensor is not dislodged from its location. If yes, reseat the OOPS sensor.4. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.5. Go to Diagnostic Menu, see Entering the support menus and run OOP Sensor diagnostic, see 4.5 Out-Of-Paper Sensor. 6. If error persists, send the customer an OOP Sensor module SV kit (CSR B part).7. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.8. If, after the customer replaces the OOP Sensor, the failure still continues, the failure may be due to the OOP Sensor cable, so the call agent should order an onsite engineer with the cables kit: Cables Sk, OOP Sensor flagOnsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus and run OOP Sensor diagnostic, see 4.5 Out-Of-Paper Sensor. 2. Remove the Multi-Sheet Tray at the back of the printer, see Multi-Sheet Tray Assembly, and check that there is no paper jammed in the OOP sensor; check also that the sensor is assembled correctly.3. Replace the OOP Sensor assembly, see Out-Of-Paper Sensor. OOP Sensor flag4. Remove the covers and check that the cable of the OOP sensor is connected to Bundle PCA and is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk5. Replace the Bundle PCA, see Bundle Board. Bundle Board6. Replace the Bundle FFC cable, see Bundle Board FFC cable. 7. Replace the Main PCA, see Main PCA. Main PCA

• Code: 0053-0201
• Description: Output Tray sensor failure
• Causes: Main PCA, Output tray
• Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. Output Tray Sensor AssemblyNOTE:If, after the customer repair, the issue still continues, we recommend sending an onsite engineer with Cables Kit and Output Tray Sensor PCA. Follow the steps below on onsite troubleshooting. - Cables Sk - Output Tray Sensor PCA5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. Check that the Output Tray is not damaged.2. If the Output Tray is OK and the problem continues then replace the Output Tray Sensor PCA. Output Tray Sensor PCA3. Remove the covers and check that the cable of the Output Tray Sensor is connected to the Main PCA and is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If the cable is damaged then order a Cable Service Kit (add part number and name of Cable Service Kit) and change the Output Tray sensor cable: see Output Tray Extender Sensor Cable. Output Tray Sensor Assembly4. Replace the Main PCA, see Main PCA. Main PCA.

• Code: 0059-0190
• Description: Conflict found between NVM main and backup
• Causes:
• Remedy: Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part).2. To recover, repair using HP genuine new spare parts.

• Code: 0059-0191
• Description: Default data found in both NVM main and backup
• Causes:
• Remedy: Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time.2. To recover, repair by changing first one component (use the old component for this printer), then power the printer off and on, and change the other.