• Code: 0026-0085
• Description: 26.00. ISS
• Causes: 85. Empty supplies
• Remedy:

• Code: 0026-0092
• Description: 26.00. ISS
• Causes: 92. Too early empty supplies
• Remedy:

• Code: 0026-0093
• Description: 26.00. ISS
• Causes: 93. EE failure
• Remedy:

• Code: 0026-0094
• Description: 26.00. ISS
• Causes: 94. Non OOI cartridge failure
• Remedy:

• Code: 0026-0100
• Description: 26. ISS
• Causes: Sensor malfunction
• Remedy:

• Code: 0026-0100
• Description: ISS Optotrip failure
• Causes:
• Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Go to Support Menu, see Entering the support menus and run the ISS diagnostic test, see 4.12 ISS. 3. Depending on the result, the call agent should arrange a service engineer visit to change the ISS.Onsite troubleshooting and solution (service engineer)1. Ensure the ISS cables are properly fit, and reconnect them as needed.2. Ensure there isn’t any ink spot or media debris around the opto sensors that might prevent their correct function.3. Replace the ISS, see ISS.

• Code: 0026-0200
• Description: ISS Bongo Malfunction
• Causes:
• Remedy: Check ink supplies. Ensure they are genuine HP ink supplies.

• Code: 0026-XXXX
• Description: Silent S.E. for troubleshooting
• Causes:
• Remedy: Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error. for later failure analysis.3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.