Code :

Code: 08:11
Description: Communication lost between front panel and printer
Remedy: Call agent: 1. Restart the printer. 2. Update the firmware. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. 3. If after replacing the hard disk the SE continues to appear; replace the formatter PCA.

Code: 09:01
Description: Media jam in Scanner
Remedy: Call agent: 1. Turn off the product using the power key at the front, then also turn off the power switchat the rear and disconnect the power cable. 2. There is a small lever at the rear left of the scanner. Slide the lever to the right and open the scanner cover. 3. Solve the media jam. 4. Check and clean the pressure rollers. 5. Close the scanner cover and gently push it down to lock it into place. 6. Reconnect the productfs power cable; turn on the power switch at the rear, and turn on the product using the power key. If no paper is seen: a. Open the scanner cover. Underneath you should see red, then green, then blue flashing lights. b. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled as R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor should advance. Service engineer: • If there is no response from the scanner motor, replace the Engine PCA.

Code: 09:01:10
Description: Scanner Motor is failing
Remedy: Call agent: 1. Reboot the printer. 2. If system error persists, upgrade to the latest firmware. 3. Open the scanner cover. Underneath you will see red, then green, then blue flashing lights. 4. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled as R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor should advance. Service engineer: 1. If there is no response from the scanner motor, replace the Engine PCA, see E-Box or stepper motor, see Scanner Motor Assembly (MFP only). 2. Replace the Scanner Controller Board. 3. Check the scanner controller board cable connections and replace the cables if required. 4. Replace the media sensors, see scanner exit media sensors (MFP only).

Code: 09:02:10
Description: CIS A Element is failing
Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element. 2. Replace Scanner Controller Board (SCU).

Code: 09:03
Description: File I/O Error
Remedy: Call agent: 1. Reboot the product. 2. Upgrade to the latest firmware. 3. Go to Jobs > Options > Delete all queue scan jobs. 4. Make sure the hard disk that is installed in the printer is the correct one for the product you are repairing. 5. Check and clean scanner elements. 6. Calibrate the scanner. Service engineer: • In some corner cases, the issue could be related to media movement. Replace the media sensors.

Code: 09:03:10
Description: CIS B Element is failing
Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element. 2. Replace Scanner Controller Board (SCU).

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