Code :

Code: 52:10
Description: Drop detector failure
Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the drop detector cable is undamaged and correctly connected to the service station board. 2. Replace the drop detector. 3. Replace the service station.

Code: 54.4:03
Description: Pinchwheel lifter motor error
Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the pinchwheel assembly, then clear the obstruction. Service engineer: 1. Check that the pinchwheel motor assembly cable is undamaged and correctly connected to the engine PCA. 2. Replace the pinchwheel lifter motor. 3. Replace the engine PCA.

Code: 55:10
Description: Cannot access the line sensor EEPROM
Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the carriage test to troubleshoot the problem further. Service engineer: 1. Replace the line sensor. 2. Replace the carriage PCA.

Code: 56:01
Description: Drive roller analog encoder homing failed
Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the paper path test to troubleshoot the problem further. Service engineer: 1. Replace the encoder disk and encoder sensor. 2. Replace the engine PCA.

Code: 59.1:09
Description: Two electrical parts have been replaced at the same time
Remedy: Service engineer: • Replace one part at a time, and restart the printer before replacing another.

Code: 59.2:00
Description: An unsupported or reused part has been installed
Remedy: Service engineer: • Install only new parts recommended by HP for this printer.

Code: 59.3:10
Description: Wrong information stored on CryptoAsic
Remedy: Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with the delivered licenses.

Code: 59.4:10
Description: CryptoAsic failure
Remedy: Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Engine Daughter PCA Service Kit. Replace the Engine Daughter PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA.