• Code: 09:04:10
• Description: CIS C Element is failing
• Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element. 2. Replace Scanner Controller Board (SCU).

• Code: 09:05:10
• Description: CIS D Element is failing
• Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element. 2. Replace Scanner Controller Board (SCU).

• Code: 09:06:10
• Description: CIS E Element is failing
• Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element. 2. Replace Scanner Controller Board (SCU).

• Code: 09:08:11
• Description: Power cable of the Scanner is failing
• Remedy: Service engineer: • Check the condition and connections of the Scanner Power cable, if necessary replace the cable.

• Code: 09:09:11
• Description: USB cable of the Scanner is failing
• Remedy: Service engineer: • Check the condition of the Scanner USB cable and its connections, if necessary replace the cable.

• Code: 09:10:04
• Description: Scanner is in SAFE MODE
• Remedy: Service engineer: • Restart the product, if the problem persists replace the SCU.

• Code: 09:10:10
• Description: Scanner Controller Board (SCU) is failing
• Remedy: Call agent: 1. Turn off the product (20 sec.) using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. Perform the Scanner Calibration. 3. If t1. Replace the Scanner SCU. 2. Check the Scanner USB cable connection and the Power/Reset/Awake cable from the Scanner Controller Board to the Interconnect PCA; replace if broken. 3. Replace the Interconnect PCA.he system error persists, upgrade with latest firmware version. 4. Perform File System Check. 5. Perform the Scanner Validation. Service engineer:

• Code: 11:YZ
• Description: Trailing cable does not seem to be detected
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the trailing cable is correctly connected between the engine PCA and carriage PCA. 2. Check that the trailing cable connectors are not damaged, especially on the E-Box side; replace the trailing cable if necessary. 3. Check that the power cable from the power supply unit is connected to the formatter. 4. Replace the carriage PCA. 5. Replace the engine PCA.