• Code: 09
• Image:
• Description: Primary Error Message Continuable Error.
  Pressing the GO button causes the printer to attempt to recover from the error and print whatever it can. If the recovery is unsuccessful, the printer will return to the continuable error state.
• Remedy: Press the GO button and continue printing, or press the GO and JOB CANCEL buttons simultaneously to view the secondary information.

• Code: 10
• Image:
• Description: Memory Overflow
  (20 error) / Mem Full
• Remedy: Press the GO button to print the transferred data (some data might be lost), then instruct the customer to simplify the print jobs, enable Page Protect, or install additional memory.

• Code: 11
• Image:
• Description: Temporary Engine Error
  (41.x Errors)
• Remedy: Press the GO button. The page containing the error will automatically be reprinted. If the error persists:
  1) Reseat the connections to the Laser Scanner, Intermediate PCB, and the Engine Controller Assembly.
  2) Replace the Laser Scanner.
  3) Replace the Engine Controller Assembly
  4) Replace the Intermediate PCB.

• Code: 12
• Image:
• Description: Print Overrun
  (21 error)
• Remedy: Press the GO button to print the transferred data (some data might be lost), then instruct the customer to simplify the print jobs, enable Page Protect, or install additional memory.

• Code: 13
• Image:
• Description: I/O Error
  (22 error - Buffer Flow Error)
• Remedy: Press GO to clear the message. (Data will lost)
  1) Check for a loose cable connection and sure to use a high quality cable. Some non-HP cables might be missing pin connections, or might otherwise not conform to the IEEE-1284 specification.
  2) Replace the Formatter.

• Code: 14
• Image:
• Description: I/O Error
  (40 Error - Bad Connection)
• Remedy: The connection between the printer and the EIO card has been broken.
  1) Turn the printer off and reseat the card
  2) Press GO to clear the message and continue printing.
  3) Replace the EIO card.

• Code: 15
• Image:
• Description: NVRAM Error
  (68 error)
• Remedy: Press GO to clear the message and continue printing. An error occurred in the printer’s nonvolatile memory and one or more printer settings has been reset to its factory default.
  1) Print a configuration page and check the printer settings to determine which values have changed.
  2) While turning the printer on, hold JOB CANCEL until all the lights come on and stay on. This will clean up the NVRAM by removing old areas that are not being used.
  3) Replace the Formatter.

• Code: 16
• Image:
• Description: EIO Error
  (81 error)
• Remedy: The EIO accessory has encountered a critical error.
  1) Power cycle the printer.
  2) Reseat or replace the EIO accessory.