• Code: 98.00.02
• Display: 98.00.02
• Description:
• Remedy: 1. Turn the product off and then on. 2. Use the 1 Clear disk item in the Preboot menu. 3. Reload the firmware.

• Code: 98.00.03
• Display: 98.00.03
• Description:
• Remedy: 1. Turn the product off and then on. 2. Use the 1 Clear disk item in the Preboot menu. 3. Reload the firmware.

• Code: 98.00.04
• Display: 98.00.04
• Description:
• Remedy: 1. Turn the product off and then on. 2. Rerun the file erase function.

• Code: 98.00.0X
• Display: 98.00.0X Corrupt data in X volume
• Description: Data corruption has occurred in the firmware volume.• 98.00.01 Corrupt data in firmware volume Reinstall firmware • 98.00.02 Corrupt data in solutions volume Re-install accessory solutions • 98.00.03 Corrupt data in configuration volume Re-configure the product • 98.00.04 Corrupt data in job data volume All job data was erased
• Remedy:

• Code: 99.00.01
• Display: 99.00.01 Upgrade not performed file is corrupt
• Description: Remote firmware upgrade (.bdl) was not performed. The file is corrupt.
• Remedy: The firmware file is corrupt. Download the firmware file and attempt the upgrade again.

• Code: 99.00.02
• Display: 99.00.02 Upgrade not performed timeout during receive
• Description: Remote firmware upgrade (.bdl) was not performed. Time-out during receipt.
• Remedy: The I/O timed out during the firmware download. The most common cause is an issue with the network environment. Ensure a good connection to the product, and attempt the upgrade again or upgrade using the easy-access USB port.

• Code: 99.00.03
• Display: 99.00.03 Upgrade not performed error writing to disk
• Description: Remote firmware upgrade (.bdl) was not performed. An error occurred when writing to the hard disk.
• Remedy: 1. Download the firmware again, and then attempt the upgrade again. 2. If the error persists, perform the clean disk/format disk process. 3. Download the firmware from the Preboot menu, and then attempt the upgrade again. 4. If the error persists, replace the hard disk.

• Code: 99.00.04
• Display: 99.00.04 Upgrade not performed timeout during receive
• Description: A remote firmware upgrade (RFU) was not performed. I/O time-out when reading rest of header.
• Remedy: The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the easy-access USB port.