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Code :
  • Code: 13.A4.D4
  • Display: 13.A4.D4 Jam in tray 4
  • Description: No pick jam. This jam occurs when the paper does not reach the Tray 4 feed sensor (SR1PF) in the designated amount of time (for the following optional tray configurations). Optional Tray Configurations - 1x500 stackable only - 1x500 non-stackable only - 3x500 non-stackable only - HCI non-stackable only - 1x500 stackable + 1x500 non-stackable - 1x500 stackable + HCI non-stackable No pick jam- This jam occurs when the paper does not reach the Tray 4 feed sensor (PS3302) in the designated amount of time (HCI only optional tray configuration).
  • Remedy: 1. Open Tray 4, remove any jammed paper, and then close Tray 4. 2. For the following input device configurations: 1x500 paper feeder, 1x500 paper deck, 3x500 paper deck, 1x500 paper feeder with 1x500 paper deck, and 1x500 paper feeder with 3500 sheet HCI, HCI only; do the following. a. Inspect the Tray 4 pick, feed and separation rollers. Clean or replace them if necessary. b. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. c. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor is not properly functioning, replace the Tray 4 paper pickup assembly. d. Use the Components tests to activate the Tray 4 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 4 pickup motor.
  • Code: 13.A4.D5
  • Display: 13.A4.D5 Jam in lower right door
  • Description: This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PD) in the designated amount of time.
  • Remedy: 3x500 paper deck installed. 1. Open the lower right door, remove any jammed paper, and then close the lower right door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 5 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly.
  • Code: 13.A4.D5
  • Display: 13.A4.D5 Jam in middle right door
  • Description: This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PF) in the designated amount of time.
  • Remedy: 1x500 paper feeder and 1x500 paper deck installed or a 1x500 paper feeder and HCI installed. 1. Open the middle right door, remove any jammed paper, and then close the middle right door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 5 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly.
  • Code: 13.A4.D6
  • Display: 13.A4.D6 Jam in lower right door
  • Description: This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PD) in the designated amount of time.
  • Remedy: 3x500 paper deck installed. 1. Open the lower right door, remove any jammed paper, and then close the lower right door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly.
  • Code: 13.A4.D6
  • Display: 13.A4.D6 Jam in middle right door
  • Description: This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PF) in the designated amount of time.
  • Remedy: Two 1x500 paper feeders and 1x500 paper deck installed or a 1x500 paper feeder and HCI installed. 1. Open the middle right door, remove any jammed paper, and then close the middle right door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly.
  • Code: 13.A4.FF
  • Display: 13.A4.FF Jam in tray 4
  • Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this jam could be at the 1x500 sheet paper feeder, the top tray of the 1x500 sheet paper deck or 3x500 paper deck, the right tray of the HCI, or the HCI exit media feed sensor (SR1PF, SR1PD, PS3302-HCI, PS3301-HCI).
  • Remedy: 1. Open the appropriate door, remove any jammed paper, and then close the door. 2. Check for jammed paper in Tray 4 and the HCI right tray inner flap. 3. Inspect the connectors at the feed sensor and controller PCA for Tray 4. 4. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 5. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 4 feed sensor or lever are not properly functioning, replace the Tray 4 paper pickup assembly. If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed assembly.s
  • Code: 13.A4.FF
  • Display: 13.A4.FF Jam in lower right door
  • Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this jam could be at the 1x500 sheet paper feeder, the top tray of the 1x500 sheet paper deck or 3x500 paper deck, the right tray of the HCI, or the HCI exit media feed sensor (SR1PF, SR1PD, PS3302-HCI, PS3301-HCI).
  • Remedy: 1. Open the appropriate door, remove any jammed paper, and then close the door. 2. Check for jammed paper in Tray 4 and the HCI right tray inner flap. 3. Inspect the connectors at the feed sensor and controller PCA for Tray 4. 4. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 5. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 4 feed sensor or lever are not properly functioning, replace the Tray 4 paper pickup assembly. If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed assembly.s
  • Code: 13.A4.FF
  • Display: 13.A4.FF Jam in middle right door
  • Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this jam could be at the 1x500 sheet paper feeder, the top tray of the 1x500 sheet paper deck or 3x500 paper deck, the right tray of the HCI, or the HCI exit media feed sensor (SR1PF, SR1PD, PS3302-HCI, PS3301-HCI).
  • Remedy: 1. Open the appropriate door, remove any jammed paper, and then close the door. 2. Check for jammed paper in Tray 4 and the HCI right tray inner flap. 3. Inspect the connectors at the feed sensor and controller PCA for Tray 4. 4. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 5. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 4 feed sensor or lever are not properly functioning, replace the Tray 4 paper pickup assembly. If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed assembly.s
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