• Code: 13.A3.D6
• Display: 13.A3.D6
• Description: Late to tray 3 feed sensor jam, from tray 6. Late to path jam from Tray 6. The leading edge of paper fed from Tray 6 is stopped before Tray 3 SR1 after passing Tray 6 SR91.
• Remedy: 1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 3 paper pickup assembly.

• Code: 13.A3.FF
• Display: 13.A3.FF
• Description: Power on jam, tray 3 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR1 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
• Remedy: 1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 3 paper pickup assembly.

• Code: 13.A4.D4
• Display: 13.A4.D4
• Description: Late to tray 4 feed sensor jam, from Tray 4. No-pick jam from Tray 4.
  500-sheet trays • The leading edge of paper fed from Tray 4 does not reach Tray 4 SR1 in specified amount of time.
  High capacity input feeder • Tray 4 media feed sensor PS3305 does not detect the leading edge of paper within a specified period, including two times retry, after the HCI left cassette pickup solenoid is turned on.
• Remedy: 500-sheet trays
  a. Open Tray 4, clear any jammed paper, and then close the tray. b. Open the lower-right door, clear any jammed paper, and then close the door.
  High capacity input feeder
  a. Open Tray 4, clear any jammed paper, and then close the tray. b. Open Tray 3, release the jam access tray and clear any jammed paper, and then close the tray.
  500-sheet trays and high capacity input feeder
  1. Inspect the Tray 4 pick, feed and separation rollers. Clean or replace if necessary. 2. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 4 paper pickup assembly. 4. Use the component tests to activate the Tray 4 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 4 paper pickup assembly. 5. Use the component tests to activate the Tray 4 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 4 pickup motor.

• Code: 13.A4.D5
• Display: 13.A4.D5
• Description: Late to path jam from Tray 5. This jam occurs when the paper does not reach the Tray 4 feed sensor SR1 in designated amount of time after the Tray 5 feed sensor SR81 sensed the leading edge.
• Remedy: 1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor.

• Code: 13.A4.D6
• Display: 13.A4.D6
• Description: Late to path jam from Tray 6. This jam occurs when the paper does not reach the Tray 4 feed sensor SR1 in designated amount of time after the Tray 6 feed sensor SR91 sensed the leading edge.
• Remedy: 1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 4 paper pickup assembly.

• Code: 13.A4.FF
• Display: 13.A4.FF
• Description: Power on jam, tray 4 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR1 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
• Remedy: 1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 4 paper pickup assembly.

• Code: 13.A5.A5
• Display: 13.A5.A5
• Description: Misfeed jam, from tray 5. Stopped at tray path jam, from Tray 5. Leading edge of paper fed from Tray 5 is stopped before Tray 3 SR81.
• Remedy: 1. Open Tray 4, clear any jammed paper, and then close the tray. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor.

• Code: 13.A5.D5
• Display: 13.A5.D5
• Description: Late to registration jam, from Tray 5. Leading edge of paper fed from Tray 5 is stopped before PS5 after passing SR1.
• Remedy: 1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.