• Code: 13.B9.DX
• Display: 13.B9.DX
• Description: 13.B9.D1, 13.B9.D2, 13.B9.D3, 13.B9.D4, or 13.B9.DD Fuser delivery delay jam 1 (paper did not reach the fuser output sensor in time; fuser output.) • D1.Tray 1 • D2.Tray 2 • D3.Tray 3 • D4.Tray 4 • DD-Duplexer
• Remedy: Recovery steps: 1. Open the rear door to second position. 2. Open top cover. 3. Remove the toner cartridge. 4. Remove jammed paper if present. 5. Reinstall cartridge and then close the top cover. 6. Close the rear door. Troubleshooting and parts: 1. Remove all paper and check for residual pieces that could cause the jams. 2. Make sure that the paper meets HP specifications. 3. Paper sensor associated with this message: PS2. Use the Manual sensor test to test the sensor. If the sensor is not working, replace the fuser. 4. If the sensor is working correctly, the error only occurs on a duplex job, and the media is jammed before the fuser with only one side fused, replace the pendulum assembly (RM1-6598-000CN).

• Code: 13.B9.FF
• Display: 13.B9.FF
• Description: Residual Media in Paper path jam 1 (paper detected in the paper path; fuser output.) When the product power is turned on, paper activates the fuser output sensor and it stays on.
• Remedy: Recovery steps: 1. Open the rear door to second position. 2. Open top cover. 3. Remove the toner cartridge. 4. Remove jammed paper if present. 5. Reinstall cartridge and then close the top cover. 6. Close the rear door. Troubleshooting and parts: 1. Clear the paper path of any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Paper Sensor associated with this message: PS2. Use the Manual sensor test to test the sensor. If the sensor is not working, replace the fuser.

• Code: 13.BA.EE
• Display: 13.BA.EE or 13.DA.EE
• Description: Door open jam 1 (Door opens during print job.) When the product power is turned on, paper remains in the paper path, triggering the duplex sensor. • 13.BA.EE: Toner door. • 13.DA.EE: Rear door
• Remedy: Close all doors

• Code: 13.D3.DX
• Display: 13.D3.DX
• Description: 13.D3.D2, 13.D3.D3, 13.D3.D4, 13.D3.D5, or 13.D3.DB Duplex re-feed jam 1 (paper did not reach the duplex sensor in time; duplexer.) Fuser modes • D2.Normal fuser mode • D3.Light 1/2 fuser mode • D4.Heavy 1 fuser mode • D5.Heavy 2 fuser mode • DB-Overhead transparency fuser mode
• Remedy: Recovery steps 1. Open the rear door to second position. 2. Remove jammed paper if present. 3. Close the rear door. Troubleshooting and parts 1. Remove all paper and check for residual pieces that could cause the media not to move along the paper path. 2. Make sure that the paper meets HP specifications. 3. Paper sensor associated with this message: PS4. Replace the photointerrupter (WG8-5935-000CN or the top cover assembly (RM1-8516-000CN).

• Code: 13.D3.FF
• Display: 13.D3.FF or 13.B2.FF
• Description: Residual Media in Paper path jam 1 or 2 (paper detected in the paper path.) When the product power is turned on, paper remains in the paper path, triggering the duplex sensor. • 13.D3.FF: Duplexer. • 13.B2.FF: Registration or Top sensor.
• Remedy: Recovery steps: 1. Remove Tray 2. 2. Remove jammed paper if present. 3. Use the green button to lower the duplex tray. 4. Remove jammed paper if present. 5. Close the duplex tray. 6. Reinstall Tray 2. Troubleshooting and parts 1. Make sure that there are no residual pieces of paper are in the paper path that could cause the paper to jam in this area. 2. Make sure that the media meets specification in both type and size for duplexing. Minimum paper size is 210 x 280 mm (8.27 x 11 inches)to 216 x 356 mm (8.5 x 14 inches). 3. Perform a paper sensor test and confirm correct operation of all sensors. In particular, check the Duplexer Paper Sensor in the following manner: a. At the start of the Paper Sensor Test, the duplexer sensor (third digit of the four in the upper left of the display) should be “0” (at the start of the test, all four digits should be “0”.) b. Remove the cassette and release the duplexer pan, when in the pan is in its full down position, the duplexer sensor digit should be “1”. c. If the sensor flag is manually moved, it the digit should show a “1” when the flag is in the full down position, a “0’ as the flag moves to the middle position and a “1” when the flag is in the full up position. d. If the sensor does not respond as described above, replace the HVPS assembly (RM1-6280-000CN). e. If the sensor is working properly, the error only happens on a duplex job, and the media is jammed in the rear door or in the fuser with only one side printed, replace the pendulum assembly (RM1-6598-000CN). f. If the error persists, replace the lower paper feed guide (P/N RM1-6263-000CN).

• Code: 13.DA.EE
• Display: 13.BA.EE or 13.DA.EE
• Description: Door open jam 1 (Door opens during print job.) When the product power is turned on, paper remains in the paper path, triggering the duplex sensor. • 13.BA.EE: Toner door. • 13.DA.EE: Rear door
• Remedy: Close all doors

• Code: 13.E1.XX
• Display: 13.E1.XX
• Description: 13.E1.D2, 13.E1.D3, 13.E1.D4, 13.E1.D5, or 13.E1.DB Fuser delivery delay jam 2 (paper did not reach the output bin full sensor in time; output bin full.) Fuser modes • E2.Normal fuser mode • E3.Light 1/2 fuser mode • E4.Heavy 1 fuser mode • E5.Heavy 2 fuser mode • EB-Overhead transparency fuser mode
• Remedy: Recovery steps: 1. Open the rear door to second position. 2. Remove jammed paper if present. 3. Close the rear door. Troubleshooting and parts: 1. Remove all paper and check for residual pieces that could cause the media not to move along the paper path. 2. Make sure that the paper meets HP specifications. 3. Paper sensor associated with this message: PS4. Replace the photointerrupter (WG8-5935-000CN or the top cover assembly (RM1-8516-000CN).

• Code: 20.00.00
• Display: 20.00.00 Insufficient memory: <Device>
• Description: The product has experienced a memory error. You might have tried to transfer too many fonts or macros
• Remedy: Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.