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Code :
  • Code: 13.B2.D1
  • Display: 13.B2.D1
  • Description: Tray 1 jam (no-pick). Paper input delay jam 1. The paper did not reach the registration or Top sensor in time.
  • Remedy: Recovery steps: 1. Open top cover. 2. Remove the toner cartridge. 3. Lift the green flaps for access. 4. Remove jammed paper if present. 5. Reinstall cartridge and then close the top cover. Troubleshooting and parts: 1. Make sure that the paper guides are snug against the paper stack. 2. Make sure that the paper meets HP specifications. 3. Use the product control panel or the HP Embedded Web Server to make sure that the tray is configured for the media size and type. 4. Paper sensor associated with this message: TOP Sensor (PS215). Use the Manual sensor test to test the sensor. If the sensor is not working, replace the Top sensor PCA (RM1-8617-000CN). 5. Inspect the separation pad and pick roller. Clean or replace if required.
  • Code: 13.B2.D2
  • Display: 13.B2.D2
  • Description: Paper input delay jam 1 (paper did not reach the registration sensor in time; no pick) Tray 2; registration or Top sensor.
  • Remedy: Recovery steps: 1. Remove Tray 2. 2. Remove jammed paper if present. 3. Open top cover. 4. Remove the toner cartridge. 5. Lift the green flaps for access. 6. Remove jammed paper if present. 7. Reinstall cartridge and then close the top cover. Troubleshooting and parts: 1. Make sure that the paper guides are snug against the paper stack. 2. Make sure that the paper meets HP specifications. 3. Use the product control panel or the HP Embedded Web Server to make sure that the tray is configured for the media size and type. 4. Paper sensor associated with this message: TOP Sensor PS215. Use the Manual sensor test to test the sensor. If the sensor is not working, replace the Top sensor PCA (RM1-8617-000CN). 5. Inspect the tray separation pad and pick roller. Clean or replace if required.
  • Code: 13.B2.DD
  • Display: 13.B2.DD
  • Description: Paper input delay jam 1 (paper did not reach the registration sensor in time.) Duplexer; registration or Top sensor. Media did not reach the Top or registration sensor to print the second side of a duplex job.
  • Remedy: Recovery steps: 1. Remove Tray 2. 2. Use the green button to lower the duplex tray. 3. Open top cover. 4. Remove jammed paper if present. 5. Reinstall Tray 2. 6. Open top cover. 7. Remove the toner cartridge. 8. Lift the green flaps for access. 9. Remove jammed paper if present. 10. Reinstall cartridge and then close the top cover. Troubleshooting and parts: 1. Make sure that the paper meets HP specifications. 2. Use the product control panel or the HP Embedded Web Server to make sure that the tray is configured for the media size and type. 3. Make sure that paper is not blocking the duplex paper feed path. Follow the instructions displayed on the control panel to clear the paper path. 4. Paper sensor associated with this message: TOP Sensor PS215. Use the Manual sensor test to test the sensor. If the sensor is not working, replace the Top sensor PCA (RM1-8617-000CN).
  • Code: 13.B2.FF
  • Display: 13.D3.FF or 13.B2.FF
  • Description: Residual Media in Paper path jam 1 or 2 (paper detected in the paper path.) When the product power is turned on, paper remains in the paper path, triggering the duplex sensor. • 13.D3.FF: Duplexer. • 13.B2.FF: Registration or Top sensor.
  • Remedy: Recovery steps: 1. Remove Tray 2. 2. Remove jammed paper if present. 3. Use the green button to lower the duplex tray. 4. Remove jammed paper if present. 5. Close the duplex tray. 6. Reinstall Tray 2. Troubleshooting and parts 1. Make sure that there are no residual pieces of paper are in the paper path that could cause the paper to jam in this area. 2. Make sure that the media meets specification in both type and size for duplexing. Minimum paper size is 210 x 280 mm (8.27 x 11 inches)to 216 x 356 mm (8.5 x 14 inches). 3. Perform a paper sensor test and confirm correct operation of all sensors. In particular, check the Duplexer Paper Sensor in the following manner: a. At the start of the Paper Sensor Test, the duplexer sensor (third digit of the four in the upper left of the display) should be “0” (at the start of the test, all four digits should be “0”.) b. Remove the cassette and release the duplexer pan, when in the pan is in its full down position, the duplexer sensor digit should be “1”. c. If the sensor flag is manually moved, it the digit should show a “1” when the flag is in the full down position, a “0’ as the flag moves to the middle position and a “1” when the flag is in the full up position. d. If the sensor does not respond as described above, replace the HVPS assembly (RM1-6280-000CN). e. If the sensor is working properly, the error only happens on a duplex job, and the media is jammed in the rear door or in the fuser with only one side printed, replace the pendulum assembly (RM1-6598-000CN). f. If the error persists, replace the lower paper feed guide (P/N RM1-6263-000CN).
  • Code: 13.B2.XX
  • Display: 13.B2.XX
  • Description: • 13.B2.A1: Paper input stay jam 1 (paper remained at the registration sensor longer than legalsized media would.) Tray 1; registration or Top sensor • 13.B2.A2, 13.B2.A3, or 13.B2.A4: Paper input stay jam 1 (paper remained at the registration sensor longer than legal-sized media would.) Tray 2; registration or Top sensor • 13.B2.FF: Residual paper in paper path jam 1 (paper detected in the paper path.) Tray 2; registration or Top sensor • 13.B2.AD: Paper input stay jam 1 (paper remained at the registration sensor longer than legalsized media would.) Duplexer; registration or Top sensor
  • Remedy: Recovery steps: 1. Open top cover. 2. Remove the toner cartridge. 3. Lift the green flaps for access. 4. Remove jammed paper if present. 5. Reinstall cartridge and then close the top cover. Troubleshooting and parts: 1. Make sure that the paper guides are snug against the paper stack. 2. Make sure that the paper meets HP specifications. 3. Use the product control panel or the HP Embedded Web Server to make sure that the tray is configured for the media size and type. 4. Paper sensor associated with this message: TOP Sensor PS215. Use the Manual sensor test to test the sensor. If the sensor is not working, replace the Top sensor PCA (RM1-8617-000CN). 5. Inspect the separation pad and pick roller. Clean or replace if required.
  • Code: 13.B2.XX
  • Display: 13.B2.XX
  • Description: Media late to registration sensor. • 13.B2.D3: Paper input delay jam 1 (paper remained at the registration sensor longer than legalsized media would.) Tray 3; registration or Top sensor. • 13.B2.D4: Paper input stay jam 1 (paper remained at the registration sensor longer than legalsized media would.) Tray 4; registration or Top sensor
  • Remedy: Recovery steps: 1. Remove Tray 2. 2. Remove jammed paper if present. 3. Open top cover. 4. Remove the toner cartridge. 5. Lift the green flaps for access. 6. Remove jammed paper if present. 7. Reinstall cartridge and then close the top cover. Troubleshooting and parts: 1. Check the paper path for any jammed paper. Clear the jam. 2. Make sure that the paper meets HP specifications. 3. Use the product control panel or the HP Embedded Web Server to make sure that the tray is configured for the media size and type. 4. Paper sensor associated with this message: TOP Sensor PS215. Use the Manual sensor test to test the sensor. If the sensor is not working, replace the Top sensor PCA (RM1-8617-000CN).
  • Code: 13.B9.AX
  • Display: 13.B9.AX
  • Description: 13.B9.A2, 13.B9.A3, 13.B9.A4, 13.B9.A5, or 13.B9.AB Fuser delivery stay jam 1 (paper stayed at fuser output sensor longer than it should; fuser output.) Fuser modes • A2.Normal fuser mode • A3.Light 1/2 fuser mode • A4.Heavy 1 fuser mode • A5.Heavy 2 fuser mode • AB-Overhead transparency fuser mode
  • Remedy: Recovery steps: 1. Open the rear door to second position. 2. Remove jammed paper if present. 3. Close the rear door. Troubleshooting and parts: 1. Clear the paper path of any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Paper Sensor associated with this message: PS2.
  • Code: 13.B9.CX
  • Display: 13.B9.CX
  • Description: 13.B9.C2, 13.B9.C3, 13.B9.C4, 13.B9.C5, or 13.B9.CB Wrap jam 1 (paper first detected at fuser output sensor and then disappears from sensor before it should; fuser output . paper is wrapped around the fuser.) Fuser mode • C2.Normal fuser mode • C3.Light 1/2 fuser mode • C4.Heavy 1 fuser mode • C5.Heavy 2 fuser mode • CB-Overhead transparency fuser modes
  • Remedy: NOTE: Pre-printed paper, overhead transparency, and labels must meet product specifications. Make sure that labels were not previously put through a printer, and that there are no adhesive areas exposed. Recovery steps: 1. Open the rear door to second position. 2. Open top cover. 3. Remove the toner cartridge. 4. Remove jammed paper if present. 5. Reinstall cartridge and then close the top cover. 6. Close the rear door. Troubleshooting and parts: 1. Make sure that the paper meets HP specifications. 2. Make sure that the tray is configured for the media size and type. Use the product control panel to check the product configuration, and check the Print Driver (from the application that causes the error). 3. Replace the fuser
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