• Code: 41.03.FZ
• Display: 41.03.FZ Unknown Misprint Error
• Description: This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a media width sensor failure occurred from an unknown tray. The error will be one of the following: • 41.03.F0 • 41.03.F1 • 41.03.F2 • 41.03.F3 • 41.03.F4 • 41.03.F5 • 41.03.FD
• Remedy: 1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray. 2. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray. 3. If the error persists, print a Configuration Page and note the paper size for the tray in question. • If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu. • If the tray size sensors test as GOOD, replace the paper tray. • If the tray size sensors test as BAD, check the cable connections between the tray size sensor and the DC Controller. If the cable connections are plugged in correctly and the cables are not compromised, replace the correct component that contains the tray size sensing switches.

• Code: 41.03.YZ
• Display: 41.03.YZ Unexpected size in envelope feeder To use another tray, touch "Options "
• Description: The product detected a different paper size than expected. Y = Type, Z = Tray • Y = 0 Size mismatch. Detected media is longer or shorter than expected. • Y = A Size mismatch. Detected media too long. • Y = B Size mismatch. Detected media too short. • Y = C Size mismatch. Inter-page gap error. • Z = D Source is the duplexer. • Z = E Source is the envelope feeder. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5.
• Remedy: 1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. 3. If the error persists, replace the lifter assembly.

• Code: 41.03.YZ
• Display: 41.03.YZ Unexpected size in tray <X>
• Description: The product detected a different paper size than expected. Y = Type, Z = Tray • Y = 0 Size mismatch. Detected media is longer or shorter than expected. • Y = A Size mismatch. Detected media too long. • Y = B Size mismatch. Detected media too short. • Y = C Size mismatch. Inter-page gap error. • Z = D Source is the duplexer. • Z = E Source is the envelope feeder. • Z = 1 Source is Tray 1. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5.
• Remedy: 1. Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor is correctly functioning. 3. If the error persists, replace the envelope feeder.

• Code: 41.04.00
• Display: 41.04.00 Printer Error
• Description: A printer error occurred: No video sync 4.
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. Swap out or reseat the toner cartridge to test it. 4. Check the toner cartridge before replacing any other parts (HP original?, connectors, etc.). 5. Reseat the connections to the laser/scanner and the DC controller. 6. If the error persists, replace the laser/scanner. 7. Replace the upper cable guide assembly. 8. Replace the DC controller.

• Code: 41.05.YZ
• Display: 41.05.YZ Unexpected type in tray <X>
• Description: The product detected a different paper type than expected. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Type, Z = Tray • Y = 0 (expected type) Unknown • Y = 1 (expected type) Normal media • Y = 3 (expected type) LBP OHT • Y = 6 (expected type) Non-assured OHT • Y = 7 (expected type) Heavy media • Y = 8 (expected type) Light media • Y = 9 (expected type) Rough media • Y = C (expected type) Heavy media 3 • Y = D (expected type) Heavy media 2 • Z = 1 (detected type) Normal media • Z = 3 (detected type) LBP OHT • Z = 6 (detected type) Non-assured OHT • Z = 7 (detected type) Heavy media • Z = 8 (detected type) Light media • Z = 9 (detected type) Rough media • Z = B (detected type) Heavy glossy media (glossy media 2) • Z = C (detected type) Heavy media 3x • Z = D (detected type) Heavy media 2
• Remedy: 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. 3. Check all application and product settings to make sure that the Type setting is correct.

• Code: 41.XX.YZ
• Display: 41.XX.YZ Error To continue, touch “OK”
• Description: This section covers all other errors of the form 41.XX.YZ not covered in the previous sections. A product error has occurred. XX = error type Y = fuser mode Z = input tray • XX = 02 Beam detect misprint • XX = 09 Sub thermistor abnormally high • XX = 18 Scan line inclination adjustment • XX = 20 Image drum HV • Y = 2 Normal typed (not AutoSense) • Y = 3 Light media 1, 2, 3: typed or AutoSense • Y = 4 Heavy media 1: typed or AutoSense • Z = 0 Envelope feeder • Z = 1 Tray 1 • Z = 2 Tray 2 • Z = 3 Tray 3 • Z = 4 Tray 4 • Z = 5 Tray 5 • Z = 6 Tray 6 • D Duplexer
• Remedy: 1. To clear the message, touch the OK button. 2. If the message displays again, turn the product off, and then on again. 3. If the error persists, replace the DC Controller PCA.

• Code: 42.XX.YY
• Display: 42.XX.YY Error Event Log message
• Description: Internal system failure.
• Remedy: 1. Turn the product off, then on, and then retry. 2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

• Code: 44.01.XX
• Display: 44.01.XX Error Event log message (MFP Only)
• Description: A digital send error has occurred.
• Remedy: Try to send the job again. No action necessary. This error message should automatically clear.