• Code: 47.04.XX
• Display: 47.04.XX
• Description: Print spooler 9100 internal error
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Code: 47.05.00
• Display: 47.05.00
• Description: Print spooler framework internal error
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Code: 47.06.XX
• Display: 47.06.XX
• Description: Print App internal error
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Code: 47.WX.YZ
• Display: 47.WX.YZ Printer Calibration Failed To continue, touch “OK”
• Description: The device is unable to access or implement one of the image patterns files. Y = Calibration type, Z = Event • 47.FC.20 Error Diffusion Image not found at system initialization • 47.FC.21 Error Diffusion Store image failure • 47.FC.22 Error Diffusion Image not found • 47.FC.23 Error Diffusion Print engine execution failure • 47.FC.30 0 Drum Speed Adjustment Image not found at system initialization • 47.FC.31 Drum Speed Adjustment Store image failure • 47.FC.32 Drum Speed Adjustment Image not found • 47.FC.33 Drum Speed Adjustment Print engine execution failure • 47.FC.40 Pulse Width Modulation Image not found at system initialization • 47.FC.41 Pulse Width Modulation Store image failure • 47.FC.42 Pulse Width Modulation Image not found • 47.FC.43 Pulse Width Modulation Print engine execution failure
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, reload the firmware.

• Code: 48.XX.YY
• Display: 48.XX.YY
• Description: A job framework internal error has occurred.
• Remedy: 1. No action should be necessary. 2. If the error persists, upgrade the product firmware. 3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.

• Code: 49.XX.YY
• Display: 49.XX.YY Error To continue turn off then on
• Description: A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error.
• Remedy: 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product's power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.

• Code: 50.1BX.YZ
• Display: 50.WX.YZ Fuser error To continue turn off then on
• Description: High fuser temperature 3
  The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting.
  Fuser Modes
  • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough
  Sleep States
  • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off
• Remedy: 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Check the paper type setting in the product control panel menus and in the print driver. Make sure that the settings match and are correct for the type of media being used. 3. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 4. If the issue persists, replace the fuser. 5. If the issue persists, replace the low voltage power supply assembly.

• Code: 50.1X.YZ
• Display: 50.WX.YZ Fuser error To continue turn off then on
• Description: Low fuser temperature failure
  The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting.
  Fuser Modes
  • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough
  Sleep States
  • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off
• Remedy: 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the product power source. Make sure that the power source meets product requirements. Make sure that the product is the only device using the circuit. 4. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 5. If the issue persists, replace the fuser.