Code :

Code: 99.00.13
Display: 99.00.13 Upgrade not performed the file is invalid
Description: A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.
Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

Code: 99.00.14
Display: 99.00.14 Upgrade not performed the file is invalid
Description: A remote firmware upgrade (RFU) was not performed. The file is invalid.
Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

Code: 99.00.2X
Display: 99.00.2X
Description: There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same.
Remedy: Download the correct firmware file from www.hp.com, and then resend the firmware upgrade.99.00.27 only:1. Turn the printer off, and then on.2. Resend the firmware upgrade.3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).

Code: 99.01.XX
Display: 99.01.XX
Description: A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same. • 99.01.00 • 99.01.10 • 99.01.20 • 99.01.21
Remedy: Reload the firmware.

Code: 99.09.60
Display: 99.09.60 Unsupported disk
Description: This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy: Install the correct hard disk for this printer.

Code: 99.09.61
Display: 99.09.61 Unsupported disk
Description: This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk.
Remedy: Access the Preboot menu, and then select Lock Disk to lock the disk.

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