Code :

Code: 13.EA.EE
Display: 13.EA.EE
Description: A door jam has occurred.
Remedy: Check the product for a jam. Use the component test to isolate a faulty door switch or sensor.

Code: 13.FF.EE
Display: 13.FF.EE
Description: A door jam has occurred.
Remedy: Check the product for a jam. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

Code: 13.FF.FF
Display: 13.FF.FF
Description: A power on residual paper jam has occurred (sensor).
Remedy: Check the product for a jam. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

Code: 13.WX.EE
Display: 13.WX.EE
Description: This jam occurs when a door is opened during printing. 13.AA.EE (event code) Tray 3, 4, or 5 door open 13.AB.EE (event code) Tray 4, 5, or 6 door open 13.BA.EE (event code) Front door open 13.BB.EE (event code) Right door openA
Remedy: Make sure that the doors are fully closed.

Code: 13.WX.FF
Display: 13.WX.FF
Description: Power on residual paper jam. This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF 13.B9.FF (event code) Fuser output sensor - PS700 13.A3.FF (event code) Tray 3 feed sensor - SR4 13.A4.FF (event code) Tray 4 feed sensor - SR7 13.A5.FF (event code) Tray 5 feed sensor - SR10 13.A6.FF (event code) Tray 6 feed sensor - SR10 13.FF.FF (event code) Multiple sensors
Remedy: Clear the jam.

Code: 13.WX.YZ
Display: 13.WX.YZ Fuser Area Jam
Description: A jam in the fuser area has occurred.
Remedy: Clear the jam. See the clear jams section in the service manual. Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

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