• Code: 13.20.00
• Display: 13.20.00 Jam in <any> door
• Description: Residual jam. One of the sensors in the device detects the presence of media. The device attempts to clear the paper path before showing the message on the control-panel display.
• Remedy: Visually inspect all paper path sensors, particularly the sensors near the door indicated in the error message, for residual media or malfunctioning sensor flags. Remove any media, check the flags for correct operation, and then check the connections from the sensors to the dc controller.

• Code: 13.21.00
• Display: 13.21.00 Door open jam
• Description: One of the doors was opened during printing, causing a jam. Pages in the paper path could not be cleared.
• Remedy: 1. Clear the jam. 2. Make sure that all doors on the device are closed correctly. 3. Check all door switches and mechanical activators for correct functionality. 4. Check all connectors to the dc controller.

• Code: 13.30.00
• Display: 13.30.00 Jam in Tray 4
• Description: The leading edge of media from Tray 4 did not pass SR3 (Tray 4 feed-detect sensor). This is a mispick in Tray 4.
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions in the HCI between Tray 4 and SR3. 3. Check Tray 4 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 4. Check HCI SR3 (Tray 4 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 5. Check connector J1506 on the HCI control board in Tray 4. 6. Check connector J312 on the dc controller. 7. Replace the HCI control board in Tray 4 8. Replace the dc controller.

• Code: 13.30.00
• Display: 13.30.00 Jam inside lower right door
• Description: The leading edge of media from Tray 5 passed SR4 (Tray 5 feed-detect sensor) but did not pass SR3 (Tray 4 feed-detect sensor). -Or- The leading edge of media from Tray 6 passed SR9 (Tray 6 feed-detect sensor) but did not pass SR3 (Tray 4 feed-detect sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions in the HCI between Tray 6 and SR3. 3. Check HCI sensors SR3, SR4, and SR9 and repair or replace them if necessary. 4. Check connector J1506 on the HCI control board of the tray in use at the time of the jam. 5. Check connector J312 on the dc controller. 6. Replace the HCI control board of the tray in use at the time of the jam. 7. Replace the dc controller.

• Code: 13.31.00
• Display: 13.31.00
• Description: SR6 (fuser-exit sensor) did not detect media within the specified time after SR5 (top/ registration sensor) detected the leading edge.
• Remedy: 1. Clear the jam. 2. Remove the fuser and check for media at the input and output sides of the fuser. 3. Check for paper or other obstructions in the paper path after the fuser. 4. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 5. Check connectors J903, J901, and J902 on the HVPS. 6. Check connector J318 and J319 on the dc controller. 7. Replace the fuser. 8. Replace the dc controller.

• Code: 13.33.00
• Display: 13.33.00
• Description: Output jam. Media did not arrive at SR7 (delivery sensor) within the specified time
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions between SR6 (fuser exit sensor) and SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR6 and SR7 for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

• Code: 13.41.00
• Display: 13.41.00 Jam inside left door
  13.41.00 Jam inside lower left door
• Description: Output jam. The leading edge of media passed SR7 (delivery sensor), but did not reach SR1 (output-bin-full sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions between SR7 and SR1. 3. Check SR7 and SR1 for correct mechanical functionality. Replace if necessary. 4. Check connector J310 on the dc controller. 5. Replace the dc controller.

• Code: 13.42.00
• Display: 13.42.00 Jam inside left door
  13.42.00 Jam inside lower left door
• Description: Output jam. The leading edge of media passed SR6 (fuser-exit sensor), but did not reach SR7 (delivery sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions between SR6 and SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR6 and SR7 for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.