• Code: 13.01.00
• Display: 13.01.00 Jam inside upper right door
• Description: Multi-pick jam in the area of Tray 1 and the print cartridge.
• Remedy: Clear the jam. 1. Make sure that media is loaded correctly into Tray 1 and that the size guides are set correctly. 2. Check the Tray 1 pick roller and separation pad for excessive wear or contamination. Replace if necessary. 3. Check for paper or other obstructions to the paper path in Tray 1, in the cartridge door area, and before the registration area. Replace the cartridge door assembly if problems are detected. 4. Check SR5 (top/registration sensor) and the flag for correct mechanical functionality. Repair or replace if necessary. 5. For SR5, check connector J319 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller.

• Code: 13.02.00
• Display: 13.02.00 Jam inside upper right door
• Description: Stay jam at SR5 (top/registration sensor). SR5 continues to detect media, after the media is originally detected, longer than specified.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path in Tray 2 and before the registration area. 2. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 3. Check connector J319 on the dc controller. 4. Replace the HVPS. 5. Replace the dc controller.

• Code: 13.03.00
• Display: 13.03.00 Jam in Tray 4
• Description: Input delay from Tray 4 to HCI SR3 (Tray 4 feed-detect sensor). This is a mispick in Tray 4.
• Remedy: Clear the jam 1. Make sure that the customer is using supported media and that it is loaded correctly. 2. Check Tray 4 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path between Tray 4 and the top of the output of the HCI. 4. Check HCI SR3 (Tray 4 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary.

• Code: 13.03.00
• Display: 13.03.00 Jam in Tray 5
• Description: Input delay from Tray 5 to HCI SR4 (Tray 5 feed-detect sensor). This is a mispick in Tray 5.
• Remedy: Clear the jam. 1. Make sure that the customer is using supported media and that it is loaded correctly. 2. Check Tray 5 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path between Tray 5 and the top of the output of the HCI. 4. Check HCI SR4 (Tray 5 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 5. Check connector J1506 on the HCI controller in Tray 5. 6. Check connector J312 on the dc controller. 7. Replace the dc controller.

• Code: 13.03.00
• Display: 13.03.00 Jam in Tray 6
• Description: Input delay from Tray 6 to HCI SR9 (Tray 6 feed-detect sensor). This is a mispick in Tray 6.
• Remedy: Clear the jam. 1. Make sure that the customer is using supported media and that it is loaded correctly. 2. Check Tray 6 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path between Tray 6 and the top of the output of the HCI. 4. Check HCI SR9 (Tray 6 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 5. Check connector J1506 on the HCI controller in Tray 6. 6. Check connector J312 on the dc controller. 7. Replace the dc controller.

• Code: 13.04.00
• Display: 13.04.00
• Description: The page stayed at SR2 (duplexing-feed sensor) too long.
• Remedy: Clear the jam. 1. Remove the duplexer and check SR2 (duplexing-feed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check connector J1506 on the HCI controller in Tray 5. 4. Check the interface between the duplexer and the print engine. 5. Replace the duplexer. 6. Replace the dc controller.

• Code: 13.05.00
• Display: 13.05.00 Jam inside upper right door
• Description: The page did not reach SR6 (fuser-delivery sensor) when it should have.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path in the fuser and between the fuser and the registration area. 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR4 (loop sensor) and SR5 (top/ registration sensor) for correct mechanical functionality. Repair or replace flags if necessary. NOTE The sensors are part of the HVPS. 5. Check connector J319 on the dc controller. 6. Replace the dc controller.

• Code: 13.06.00
• Display: 13.06.00 Jam inside left door
• Description: The page is jammed in the fuser. NOTE The leading edge is between the fuser and the output area.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path between the fuser and the SR7 (delivery sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR7 (delivery sensor) for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.