• Code: 13.B2.DD
• Display: 13.B2.DD Jam in right door
• Description: Duplexer refeed jam 1: The paper does not reach the duplex refeed sensor in time after it is switched back during duplex printing.
• Remedy: Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Clear jams in the right door. 3. Remove the fuser and clear any jams in the paper path. 4. Clear any jams in the duplex paper path on the right door. 5. Test the duplex refeed sensor. If it fails, replace the right door.

• Code: 13.B9.Az
• Display: 13.B9.Az Jam in right door
• Description: Fuser delivery stay in jam 1: The paper stays at the fuser output sensor for the designated amount of time after it has reached the sensor.
• Remedy: Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Close the right door. If the jam persists: 1. Check paper type and fuser mode. 2. Check for a multi-feed. Replace the rollers if it consistently multi-feeds. 3. If the problem persists after replacing the rollers, replace the fuser.

• Code: 13.B9.Cz
• Display: 13.B9.Cz Fuser Wrap Jam
• Description: Wrap jam 1: The paper leaves the fuser output sensor before a designated amount of time.
• Remedy: Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper in the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Test the fuser delivery sensor. If it fails, replace the fuser. 3. If the problem persists, replace the fuser.

• Code: 13.B9.Cz
• Display: 13.B9.Cz Fuser wrap jam
• Description: This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor. (It is determined that the paper is being wrapped around the fuser roller). Z = Fuser mode • 1 = Normal auto sense • 2 = Normal non-auto sense • 3 = Light 1 to 3 • 4 = Heavy 1 • 5= Heavy 2 • 6= Heavy 3 • 7 = Glossy • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy film • B = Transparency • C = Label • D = Envelope 1 to 3 • O = Photo 1 to 3
• Remedy: Clear the jam. See the clear jams section in the repair manual.

• Code: 13.B9.DD
• Display: 13.B9.DD Jam in right door
• Description: Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.
• Remedy: Clear the jam: 1. Open the right door. CAUTION: The fuser might be hot. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any paper in the duplex area. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using plain paper. 3. Test the paper path sensors and replace any sensors that fail. 4. Replace the fuser.

• Code: 13.B9.Dz
• Display: 13.B9.Dz Jam in right door
• Description: Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.
• Remedy: Clear the jam: 1. Open the right door. CAUTION: The fuser might be hot. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside fuser. 4. Reinstall the fuser. 5. Remove any paper in the duplex area. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using plain paper. 3. Test the paper path sensors and replace any sensors that fail. 4. Replace the fuser.

• Code: 13.BA.EE
• Display: 13.BA.EE Jam in right door
• Description: Door open jam 1: A door is opened during printing. The jam might occur at the following areas: • Input media source 1 area • Input media source 2 area • Input media source 3 area • Registration area • Drum area • Fuser area • Paper output 1 area • Duplex pick up area • Duplex reversing area€5j
• Remedy: Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. 1. Make sure all doors are closed. 2. Clear jams in the right door and lower right door. 3. View the event log: Look for 13.BA.EE right door or front door or 13.AA.EE lower right door.

• Code: 13.FF.FF
• Display: 13.FF.FF Jam in right door
• Description: Residual media in paper path jam. The paper exists at the fuser output sensor or the fuser loop sensor, or the duplexer refeed sensor when the power is turned on or the door is closed. This jam occurs when the paper stays for more than the designated amount of time continuously at any of the sensors when executing the automatic media flush.
• Remedy: Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. If the jam persists: 1. Clear jams in the right door and fuser area. 2. If possible, view the event log. 3. Conduct a manual sensor test to verify that the sensors are working correctly. 4. Replace any failed sensors or assemblies.