• Code: 42.XX.YY
• Display: 42.XX.YY
• Description: Internal system failure.
• Remedy: Turn the product off, then on, and retry.

• Code: 47.FC.YZ
• Display: 47.FC.YZ Printer calibration failed
• Description: The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event. • 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR store image failure • 47.FC.02: CPR image not found • 47.FC.03: CPR print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf store image failure • 47.FC.12: Consecutive Dmax Dhalf image not found • 47.FC.13: Consecutive Dmax Dhalf print engine execution failure • 47.FC.20: Error diffusion image not found at system initialization • 47.FC.21: Error diffusion store image failure • 47.FC.22: Error diffusion image not found • 47.FC.23: Error diffusion print engine execution failure • 47.FC.30: Drum speed adjustment Image not found at system initialization • 47.FC.31: Drum speed adjustment store image failure • 47.FC.32: Drum speed adjustment image not found • 47.FC.33: Drum speed adjustment print engine execution failure • 47.FC.40: Pulse width modulation image not found at system initialization • 47.FC.41: Pulse width modulation store image failure • 47.FC.42: Pulse width modulation image not found • 47.FC.43: Pulse width modulation print engine execution failure
• Remedy: 1. Turn the product off and then on. 2. If the error persists, reload the firmware.

• Code: 48.01.XX
• Display: 48.01.XX Error
• Description: A job framework internal error has occurred.
• Remedy: No action necessary.

• Code: 49.XX.YY
• Display: 49.XX.YY Error
• Description: A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
• Remedy: 1. Turn the product off and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid print driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. • Elevate this problem to your Global Business unit for further assistance with troubleshooting this error.

• Code: 50.WX.YZ
• Display: 50.WX.YZ Fuser error
• Description: The product experienced a fuser error. • W = fuser error code • X = fuser mode • 0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or AutoSense • 1: AutoSense (Normal special case distinguished from typed Normal) • 2: Normal, typed (not AutoSense) • 3: Light paper 1, 2, or 3, typed or AutoSense • 4: Heavy paper 1, typed or AutoSense • 5: Heavy paper 2, typed or AutoSense • 6: Heavy paper 3, typed or AutoSense • 7: Glossy paper 1, typed or AutoSense • 8: Glossy paper 2, typed or AutoSense • 9: Glossy paper 3, typed or AutoSense • A: Glossy film, typed or AutoSense • B: Transparency, typed or AutoSense • C: Label • D: Envelope1, Envelope2, or Envelope3 • E: Rough (designated paper 1), typed or AutoSense • F: Reserved for future fuser mode • Y = previous printer sleep state • Z = next printer sleep state • 0: Printing • 1: Standby level 1 (no temperature control) • 2: Standby level 2 (high temperature control) • 3: Standby level 3 (middle temperature control) • 4: Standby level 4 (low temperature control) • 5: Middle sleep • 6: Deep sleep • F: Offl
• Remedy: W = A: High fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connectors (J115 and J139) on the DC controller PCA. 5. If the error persists, replace the fuser. W = B: High fuser temperature 3: 1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the print driver. Making sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connectors J115 and J139) on the DC controller PCA. 4. If the error persists, replace the fuser. W = 1, Low fuser error temperature error: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connectors J115 and J139) on the DC controller PCA. 4. If the error persists, replace the fuser. W = 2, Fuser warm-up failure: 1. Reconnect the connector (J50) between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser, and then reinstall it. 3. Replace the fuser wire harness. 4. If the error persists, replace the fuser. W = 3, High fuser temperature 1: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector (J50) on the DC controller PCA. 4. If the error persists, replace the fuser. W = 4, Fuser power supply driving circuit error: 1. Remove and then reseat the fuser. 2. If this product was previously serviced, check the connectors J115 and J139) on the DC controller PCA. 3. If the error persists, replace the fuser. W = 6, Open fuser, breaking of a heater wire: 1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If this product was previously serviced, check the connector (J60) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. W = 7, Fuser pressure-release mechanism failure: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the Manual Sensor Test to verify that the fuser pressure-release sensor (SR7) is properly functioning. If it is not, replace the fuser. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M2) is properly functioning. If it is not, replace the fuser motor (M2). 5. If this product was previously serviced, check the connector (J117; J123) on the DC controller PCA. 6. If the error persists, replace the fuser. W = 8, Low fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connectors J115 and J139) on the DC controller PCA. 5. If the error persists, replace the fuser. W = 9, High fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connectors J115 and J139) on the DC controller PCA. 5. If the error persists, replace the fuser.

• Code: 51.00.YY
• Display: 51.00.YY Error
• Description: An error with the laser/scanner assembly has occurred in the product. • YY = 10: Beam detect error • YY = 19: Laser malfunction • YY = 20: Black laser scanner error • YY = 21: Cyan laser scanner error • YY = 22: Magenta laser scanner error • YY = 23: Yellow laser scanner error
• Remedy: 51.00.10 1. Turn the product off and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Check connectors J111 and J110 at the DC controller, and check connectors J503 and J501 at the laser scanners. 4. Replace the laser scanner. 51.00.19 1. Turn the product off and then on. 2. Check the connectors on the laser scanner. 3. Replace the laser scanner. 51.00.20 1. Check the connector (J503) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the cyan/black laser scanner. 51.00.21 1. Check the connector (J503) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the cyan/black laser scanner. 51.00.22 1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the magenta/yellow laser scanner. 50.00.23 1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the magenta/yellow laser scanner.

• Code: 52.00.00
• Display: 52.00.00 Error
• Description: The laser/scanner experienced a startup error. • XX = 04 or 05: Laser/scanner motor startup error • XX = 05: Laser/scanner rotation error
• Remedy: XX = 04 1. Perform the laser scanner component tests in the Troubleshooting menu. 2. Check the connector (J501) on the laser/scanner driver PCA and the connector (J106) on the DC controller PCA. 3. If the error persists, replace the appropriate laser/scanner. XX = 05 1. Perform the laser scanner component tests in the Troubleshooting menu. 2. Check the connector (J501-Y/M or J503-C/K) on the laser/scanner driver PCA and the connectors (J106; J110-Y/M or J111-C/K) on the DC controller PCA. 3. If the error persists, replace the appropriate laser/scanner.

• Code: 52.00.20
• Display: 52.00.20 Error
• Description: A scanner rotation error has occurred.
• Remedy: 1. Turn the product off and then on. 2. Perform the laser scanner component tests in the Troubleshooting menu. 3. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors of the cyan/black scanner motor (J56 and J58) and the DC controller PCA (J106). • If the yellow or magenta component tests showed a startup failure, reconnect the connectors of the yellow/magenta scanner motor (J55 and J57) and the DC controller PCA (J106). 4. Replace the cyan and black laser-scanner assembly or the yellow and magenta laser-scanner assembly.