Code :

Code: 30.03.45
Display: 30.03.45 Scanner Error
Description: Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
Remedy: 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner control board (SCB). 4. Replace the image scanner assembly.

Code: 31.01.47
Display: 31.01.47 Document feeder not detected
Description: The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning.
Remedy: 1. Turn the product off and then on. 2. If error persists, replace document feeder. NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated.

Code: 31.03.14
Display: 31.03.14
Description: Backside scanner EEPROM (NVM) error. A non-fatal error has occurred.
Remedy: No action required.

Code: 31.03.20
Display: 31.03.20 backside scanner not detected
Description: Backside scanner not detected.
Remedy: 1. Turn the product off, and then on. 2. Verify the cables between scanner and scanner control board (SCB) are connected. 3. Replace the document feeder assembly.

Code: 31.03.22
Display: 31.03.22 Scanner calibration failure
Description: Backside illumination calibration failure.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Verify the cables between scanner and scanner control board (SCB) are connected. 4. Replace the document feeder assembly.

Code: 31.03.30
Display: 31.03.30 Document feeder pick motor error
Description: The document feeder pick motor is not turning.
Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder.

Code: 31.03.31
Display: 31.03.31 Document feeder motor stall
Description: The document feeder feed motor is not turning.
Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 3. Check the event log for document feeder errors, and then resolve those errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly.

Code: 31.03.32
Display: 31.03.32
Description: The document feeder de-skew motor is not turning.
Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly.