• Code: 13.A1.D1
• Display: 13.A1.D1 Jam in Tray 1
• Description: Paper Delay Jam in Tray 1. This jam occurs when the paper does not reach the TOP sensor (Registration sensor) (PS-103) in designated amount of time after the start of paper pick-up from Tray 1. This is a no-pick jam from tray 1 (MP Tray).
• Remedy: 1. Clear the jam in the area indicated. 2. Make sure that the MP tray paper guides are set to the correct paper size in the tray, and that the paper is not overload above the marking shown on the tray side guide 3. Check the Tray 1 pickup and feed rollers for wear, damage or paper dusk. Clean or replace the rollers as needed. 4. Perform a test print job, do the rollers turn and feed paper when the product tries to print from Tray 1? • IF YES: Test the feed sensor using the sensor test under the- Administration - Troubleshooting - Diagnostic Tests menu to verify that the sensor is functioning properly. • IF NO: Run the Tray 1 pickup/feed motor drive test under the . Administration - Troubleshooting - Diagnostic Tests- menu to verify that the feed motor is functioning properly. If the test fails or if there is an abnormal noise replace the MP (Tray 1) pickup assembly.

• Code: 13.A1.FF
• Display: 13.A1.FF Paper Jam
• Description: Residual paper Jam in tray 1 This jam occurs when residual paper is detected at the (Registration sensor) (PS103) at power on.
• Remedy: 1. Clear the jam in the area indicated. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure sensor PS103 flag moves smoothly and that sensor is not damaged. If the flag is damaged replace the MP tray assembly. 4. Test the feed sensor using the sensor test under the - Administration - Troubleshooting - Diagnostic Tests menu to verify that the sensor is functioning properly. 5. If tray 1 does not function properly, replace the MP (Tray 1) pickup assembly.

• Code: 13.A2.A2
• Display: 13.A2.A2 Jam in tray 2
• Description: Paper Stay Jam tray 2 This jam occurs when the Prefeed sensor (PS102) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.
• Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close the right door and clear any paper found to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on the tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or that is out of specification for the tray and product. 5. Verify that the Tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 2 pickup/feed motor drive test. If the motor is not functioning properly, replace the pickup assembly. 7. Use the manual sensor tests to toggle the Prefeed sensor PS102. If the sensor is not functioning properly. 8. Check the connectors at the sensor and feed motor, and the DC controller PCA. 9. If the error persists, replace the paper pickup assembly.

• Code: 13.A2.D2
• Display: 13.A2.D2 Jam in tray 2
• Description: Paper Delay Jam from tray 2 This jam occurs when the paper does not reach the Prefeed sensor (PS102) in designated amount of time after the start of paper pick-up from Tray 2. This is a no-pick jam from tray 2.
• Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close the right door and clear any paper found to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on the tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or that is out of specification for the tray and product. 5. Verify that the Tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 2 pickup/feed motor drive test. If the motor is not functioning properly, replace the pickup assembly. 7. Use the manual sensor tests to toggle the Prefeed sensor PS102. If the sensor is not functioning properly. 8. Check the connectors at the sensor and feed motor, and the DC controller PCA. 9. If the error persists, replace the paper pickup assembly.

• Code: 13.A2.FF
• Display: 13.A2.FF
• Description: Residual Media Jam in Tray 2 This jam occurs when residual media is detected at the prefeed sensor (PS102).
• Remedy: 1. Open Tray 2, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS102 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 8. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly. 9. If the error persists, replace the paper pickup assembly.

• Code: 13.A3.A3
• Display: 13.A3.A3 Jam in tray 3
• Description: Paper Stay Jam In Tray 3. This jam occurs when the Tray feed sensor (SR4) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.
• Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the product. 5. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 8. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 3 paper pickup assembly.

• Code: 13.A3.D3
• Display: 13.A3.D3 Jam in tray 3
• Description: Paper Delay Jam In Tray 3. This jam occurs when the paper does not reach the Tray 3 feed sensor (SR4) in designated amount of time after the start of paper pick-up from Tray 3. This is a no-pick jam from tray 3.
• Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the product. 5. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 8. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 3 paper pickup assembly.

• Code: 13.A3.FF
• Display: 13.A3.FF Paper Jam
• Description: Residual paper jam in Tray 3. This jam occurs when residual paper is detected at the Tray 3 feed sensor (SR4) at power on.
• Remedy: 1. Open the tray, and right door and remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 5. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 6. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 7. If the error persists, replace the Tray 3 paper pickup assembly.