Description: The indicated tray has not lifted into the paper feed position.
Remedy: 60.00.11 Lifter motor failure (M7): 1. Turn the product off and then on. 2. Check the connector (J51) on the DC controller PCA. 3. Check the connectors on the lifter motors. 4. Use the tray lifter sensor test in the Tray/ Bin manual sensor test menu to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 5. If the error persists, replace the lifter drive assembly.
Code: 62.00.00
Display: 62.00.00 No system
Description: The product experienced an internal system failure.
Remedy: 1. Turn the product off and then on. 2. Reload the firmware. 3. Perform a firmware upgrade. 4. If the error persists, replace the hard disk.
Code: 69.11.YY
Display: 69.11.YY Error
Description: This message displays to indicate an error during a duplex operation.
Remedy: Turn the product off and then on.
Code: 70.00.00
Display: 70.00.00 Error
Description: The product experienced a DC controller failure.
Remedy: 1. Turn the product off and then on. 2. If the error persists, replace the DC controller.
Remedy: 1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory, and then turn the product on. 3. If the error persists, replace the formatter.
Code: 81.YY.YY
Display: 81.YY.YY EIO Error
Description: An external I/O card has failed on the product.
Remedy: 1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory, and then turn the product on. 3. If the error persists, replace the EIO card.
Code: 98.00.01
Display: 98.00.01
Description: Data corruption has occurred in the firmware volume
Remedy: 1. Turn the product off and then on. 2. Use the 1 Clear disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.02
Display: 98.00.02
Description: Data corruption has occurred in the firmware volume
Remedy: 1. Turn the product off and then on. 2. Use the 1 Clear disk item in the Preboot menu. 3. Reload the firmware.