• Code: 60.00.02
• Display: 60.00.0Y Tray <Y> lifting error
• Description: Tray lift motors error
  Media input Tray 2 lift-up motor (M9) failure
• Remedy: 1. Use the Tray 2 paper surface sensor (PS4) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 2. Open and close Tray 2 and listen at the back of the product for the sound of the lifer motor (M9) operating. If it does not operate, replace the lifter drive assembly. 3. If the product has been serviced, check the intermediate connector (J742) and the connector (J151) on the DC controller PCA. 4. If the error persists, replace the cassette tray.

• Code: 60.00.03
• Display: 60.00.0Y Tray <Y> lifting error
• Description: Tray lift motors error
  Media input Tray 3 lift-up motor (M2) failure or media input Tray 4 lift-up motor (M2) failure
• Remedy: 1. Use the Tray 3 paper surface sensor (SR2) or Tray 4 paper surface sensor (SR2) test in the Tray/ Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. NOTE: Both the Tray 3 and Tray 4 paper surface sensors are designated as SR2. The first one listed in the Tray/Bin manual test is Tray 3, the second one listed is for Tray 4. 2. Open and close Tray 3 or Tray 4 and listen at the back of the product for the sound of the lifer motor (M2) operating. If it does not operate, replace the lifter drive assembly. NOTE: Both the Tray 3 and Tray 4 lifter motors are designated as M2. Listen for the appropriate motor to operate. 3. If the product has been serviced, check the connector (J2003) on the paper feeder controller PCA, the intermediate connector (J702) and the connector (J2006) on the paper feeder controller PCA. TIP: Check the connector (J2006) on the paper feeder controller PCA associated with the tray. 4. If the error persists, replace the cassette tray.

• Code: 60.00.04
• Display: 60.00.0Y Tray <Y> lifting error
• Description: Tray lift motors error
  Media input Tray 3 lift-up motor (M2) failure or media input Tray 4 lift-up motor (M2) failure
• Remedy: 1. Use the Tray 3 paper surface sensor (SR2) or Tray 4 paper surface sensor (SR2) test in the Tray/ Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. NOTE: Both the Tray 3 and Tray 4 paper surface sensors are designated as SR2. The first one listed in the Tray/Bin manual test is Tray 3, the second one listed is for Tray 4. 2. Open and close Tray 3 or Tray 4 and listen at the back of the product for the sound of the lifer motor (M2) operating. If it does not operate, replace the lifter drive assembly. NOTE: Both the Tray 3 and Tray 4 lifter motors are designated as M2. Listen for the appropriate motor to operate. 3. If the product has been serviced, check the connector (J2003) on the paper feeder controller PCA, the intermediate connector (J702) and the connector (J2006) on the paper feeder controller PCA. TIP: Check the connector (J2006) on the paper feeder controller PCA associated with the tray. 4. If the error persists, replace the cassette tray.

• Code: 60.00.05
• Display: 60.00.0Y Tray <Y> lifting error
• Description: Tray lift motors error
  Media input Tray 5 lift-up motor (M82) failure or media input Tray 6 lift-up motor (M92) failure
• Remedy: 1. Use the Tray 5 paper surface sensor (SR82) or Tray 6 paper surface sensor (SR92) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 2. Open and close Tray 5 or Tray 6 and listen at the back of the product for the sound of the lifter motor (M82 or M92) operating. If it does not operate, replace the lifter drive assembly. 3. If the product has been serviced, check the connector (J2003) on the paper feeder controller PCA, the intermediate connector (J702), and the connector (J2006) on the paper feeder controller PCA. TIP: Check the connector (J2006) on the paper feeder controller PCA associated with the tray. 4. If the error persists, replace the cassette tray.

• Code: 60.00.06
• Display: 60.00.0Y Tray <Y> lifting error
• Description: Tray lift motors error
  Media input Tray 5 lift-up motor (M82) failure or media input Tray 6 lift-up motor (M92) failure
• Remedy: 1. Use the Tray 5 paper surface sensor (SR82) or Tray 6 paper surface sensor (SR92) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 2. Open and close Tray 5 or Tray 6 and listen at the back of the product for the sound of the lifter motor (M82 or M92) operating. If it does not operate, replace the lifter drive assembly. 3. If the product has been serviced, check the connector (J2003) on the paper feeder controller PCA, the intermediate connector (J702), and the connector (J2006) on the paper feeder controller PCA. TIP: Check the connector (J2006) on the paper feeder controller PCA associated with the tray. 4. If the error persists, replace the cassette tray.

• Code: 60.10.0Y
• Display: 60.10.0Y Media input source <Y> pickup mechanism malfunction
• Description: • 60.10.01 Media input source 1 pickup mechanism malfunction • 60.10.02 Media input source 2 pickup mechanism malfunction • 60.10.03 Media input source 3 pickup mechanism malfunction • 60.10.04 Media input source 4 pickup mechanism malfunction • 60.10.05 Media input source 5 pickup mechanism malfunction • 60.10.06 Media input source 6 pickup mechanism malfunction
• Remedy: 1. Turn the product off, and then on again. 2. Use the Paper Pick-up motor (M5, M1, M82, M92, M3301, M3304) test in the Component test to verify that the pickup motor is properly functioning. If the pickup motor is not functioning, replace the Paper Pick-up assembly. 3. If the error persists, please escalate this problem to your Global Business unit.

• Code: 61.00.01
• Display: 61.00.01
• Description: Color table read failure.
• Remedy: Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.

• Code: 62.00.00
• Display: 62.00.00 No system To continue turn off then on
• Description: The product experienced an internal system failure.
• Remedy: 1. Turn the product off, and then on. 2. Reload the firmware. 3. Perform a firmware upgrade. 4. If the error persists, replace the hard disk.