Các lỗi thường gặp

Code :
  • Code: 30.1.32
  • Display: 30.1.32 Scan failure
  • Description: Swath overflow.
  • Remedy: - Turn the product off, and then on. - Check copy processor board connection.
  • Code: 40
  • Display: 40 - EIO <X> bad transmission To continue, touch "OK"
  • Description: A connection with the card in EIO slot X has been abnormally broken.
  • Remedy: - To continue printing, touch OK. - Turn the product off, and then on.
  • Code: 40
  • Display: 40 - Embedded I/O Bad Transmission To Continue, Touch "OK"
  • Description: This error indicates that a connection with the embedded Jetdirect has been abnormally broken.
  • Remedy: - To continue printing, touch OK. - No other action necessary. - Move the EIO card to a different slot. - Replace the EIO card
  • Code: 41.3
  • Display: 41.3 – Load Tray <X>: [Type], [Size] To Use another Tray, Touch “OK”
  • Description: The product detected an unexpected paper size.
  • Remedy: - Load the tray with the requested paper, or touch OK to select another tray. - If another tray is available, touch OK to use it.
  • Code: 41.X
  • Display: 41.<X> Error To Continue, Touch “OK”
  • Description: Printing stopped due to an error. 41.2 is a beam detect error. 41.4 is a no video sync error.
  • Remedy: - To clear, touch OK. - If error does not clear, turn the product off, and then on. - Resend the print job. - Reseat the connection to the DC controller and the laser scanner. - Replace the laser/scanner. - Replace the upper cable guide assembly. - Replace the DC controller
  • Code: 49.XX.XX
  • Display: 49.<XX>.<XX> Error To continue turn off then on
  • Description: A critical firmware error has occurred. This type of error can be caused by invalid print commands, corrupt data, or invalid firmware operations. In many cases, turning the product off and turning it on permanently clears the error, and the product continues without issues. In some cases, electrical noise over the cables can corrupt data during transmission. Faulty USB cables, poor connections, and specific software issues can also cause these errors. The formatter can also cause these errors; however such an error is usually a 79 code. Replacing the formatter rarely solves repetitive 49 errors.
  • Remedy: - Turn the product off, and then on. - Upgrade the firmware. - Try printing from a different software application to determine whether the application is causing the problem. Go back to the original application an try printing a different file. If the problem seems to be with the software application, contact the vender. Try the following actions: 1. Disconnect all connections to networks and computers. 2. Turn the product off. 3. Remove the DIMM. 4. Remove all EIO devices. 5. Turn the product on. 6. If error disappears, reinstall the EIO devices one at a time to see if the error returns (turn the product off, install the EIO device, and turn it on). If the error returns replace the faulty EIO device. 7. If the error still does not reappear, reconnect each connection to computers or networks until the error reappears. 8. Replace the component that causes the error message.
  • Code: 50.1
  • Display: 50.<X> Fuser To continue turn off then on
  • Description: A fuser error has occurred.
    low fuser temperature.
  • Remedy: - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller
  • Code: 50.2
  • Display: 50.<X> Fuser To continue turn off then on
  • Description: A fuser error has occurred.
    fuser warm up service.
  • Remedy: - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller
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