Description: The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
Yellow cartridge e-label missing
Remedy: 1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.
Code: 10.1004
Display: 10.XXXX Supply memory error
Description: The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
Imaging drum e-label missing
Remedy: 1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.
Code: 13.0000
Display:
Description: Paper jam
Remedy:
Code: 20.0000
Display:
Description: Memory out
Remedy:
Code: 21.0000
Display:
Description: Page misfeed or mispick
Remedy:
Code: 41.2000
Display:
Description: Beam detect malfunction
Remedy:
Code: 41.3000
Display:
Description: Unexpected size
Remedy:
Code: 49
Display: 49 Error, Turn off then on
Description: The product experienced an internal error.
Remedy: 1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. 2. If the error persists, replace the formatter.