Code :

Code: 15.C0.F0
Description: Jam in left door at Power On An jam occurred in the left door at Power On.
Remedy: 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).3. Run the Advance Jam Recovery Utility using a heavy paper on tray 1 (Administration / Troubleshooting / Advance Jam Recovery). It is recommended to run it a few times in order to clear jams at the print zone.4. If issue persists, replace the Mech Kit.

Code: 15.E0.0Z
Description: Output jam from Tray X An eject jam occurred from the tray designated.•15.E0.01 . Output jam from Tray 1•15.E0.02 . Output jam from Tray 2•15.E0.03 . Output jam from Tray 3•15.E0.0D . Output jam from Duplexer
Remedy: 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).3. Replace Mech Kit.

Code: 17.0X.00
Description: Failed Cartridge The indicated cartridge is detected but its data is corrupt or invalid in some way.•17.00.00 . Black Cartridge•17.01.00 . Cyan Cartridge•17.02.00 . Magenta Cartridge•17.03.00 . Yellow Cartridge
Remedy: 1. Remove the cartridge, reinstall it and close the ink door.2. Turn the product off, and then on again.3. Replace the failing cartridge.4. Replace the Mech Kit.

Code: 17.0X.34
Description: Counterfeit or refilled cartridge installed The supply being used is either a counterfeit or refilled cartridge.•17.00.34 . Black Cartridge•17.01.34 . Cyan Cartridge•17.02.34 . Magenta Cartridge•17.03.34 . Yellow Cartridge
Remedy: To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any print quality repair required as a result of using used cartridges is not covered under warranty. Supply status and features depending on supply status are not available.

Code: 17.0X.35
Description: Incompatible <supply> The indicated supply is not compatible with this product.•17.00.35 . Black Cartridge•17.01.35 . Cyan Cartridge•17.02.35 . Magenta Cartridge•17.03.35 . Yellow Cartridge
Remedy: To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue.

Code: 17.0X.36
Description: Non-Startup cartridge at startup Non-Startup cartridge at startup. A trade cartridge has been installed before purge has been completed.•17.00.36 . Black Cartridge•17.01.36 . Cyan Cartridge•17.02.36 . Magenta Cartridge•17.03.36 . Yellow Cartridge
Remedy: To avoid this condition – always use the startup cartridges that shipped with the product. Do not override and use trade cartridges unless absolutely necessary. If the user later finds the startup cartridges after initialization, these startup cartridges will be unusable on this device.

Code: 17.0X.37
Description: Startup Cartridge after startup completed Startup cartridge is being used after startup completed.•17.00.37 . Black Cartridge•17.01.37 . Cyan Cartridge•17.02.37 . Magenta Cartridge•17.03.37 . Yellow Cartridge
Remedy: To avoid this condition, always use trade cartridges after initialization has completed and the original startup cartridges are spent. Startup cartridges can only be used the first time the product is initialized. Once a startup cartridge has been used for initialization it’s memory tag contents are changed to indicate it will now behave and be detected as a trade cartridge.

Code: 17.0X.38
Description: Cartridge might be empty The cartridge indicated might be empty. Continuing may cause image quality issues. This is a transient condition that occurs when the cartridge memory tag indicates empty and the cartridge is newly inserted into a printer.•17.00.38 . Black Cartridge•17.01.38 . Cyan Cartridge •17.02.38 . Magenta Cartridge•17.03.38 . Yellow Cartridge
Remedy: There several possible outcomes when this condition is detected:1. The user removes the cartridge from the printer and replaces it with a non-empty cartridge.2. The user touches gOKh and approves the use of the gPossibly Emptyh cartridge.• Printer attempts to pump/prime ink but is unsuccessful. The cartridge is declared as gEmptyh.• Some ink was previously stranded due to tilt and the pump/prime is successful. The cartridge is declared as • Lowh or possibly • Very Lowh.• Cartridge has been refilled and now after printing some number of pages, the cartridge will be declared as Refilled.

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