• Code: 31.03.30, 31.03.31, 31.03.32
• Description: 31.03.30: The document feeder pick motor is not turning. 31.03.31: The document feeder feed motor is not turning. 31.03.32: The document feeder de-skew motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly.

• Code: 31.03.33
• Description: Backside scanner calibration area dirty The white area used for backside scanner calibration is dirty.
• Remedy: 1. Remove the white background and clean it. 2. If the error persists, clean the scanner glass and calibration strips. NOTE: Dust might appear on the underside of the glass, but this cannot be cleaned. a. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. b. Open the scanner lid. c. Use a soft, lint-free cloth moistened with water to clean the calibration white strips and reflector plate (see call-outs). Also clean the document feeder glass, flatbed glass and plastic lid backing. NOTE: If needed, lens cleaner or nonabrasive glass cleaner can be applied to the cloth before cleaning the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on the glass resulting in degraded copy/scan quality. 3. Clean the backside scanner glass. 4. If issue remains replace the document feeder assembly.

• Code: 31.03.34
• Description: Background missing The removable background for the backside scanner is either missing or not fully snapped into place.
• Remedy: 1. Remove the white background and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly.

• Code: 31.13.00
• Description: Document feeder multi-pick error A multiple pick error was reported by the document feeder assembly.
• Remedy: 1. Open the document feeder cover, pull ALL the sheets back into the tray and then resume the job. 2. Verify that the paper meets the product specifications. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly.

• Code: 31.13.00, 31.13.01, 31.13.02
• Description: • 31.13.00: Document feeder multipick error. • 31.13.01: Sensor location 4 . Document feeder job error, pick error. Paper pick was initiated, but the page didn't did not make it to the pick success sensor. • 31.13.02: Sensor location 4 and 5 . Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path.
• Remedy: 1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad If worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder assembly.

• Code: 31.13.13
• Description: The document feeder jam access door is open.
• Remedy: 1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the document feeder Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder assembly. IMPORTANT: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).

• Code: 31.13.14
• Description: Document feeder job error, over current. This is a feed jam in the document feeder, and the motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).6. Re-seat the document feeder to the scanner control board (SCB).7. Replace the document feeder assembly.

• Code: 32.1C.XX
• Description: XX 32.1C.05 (event code) The restore job ticket was submitted with invalid credentials.32.1C.06 (event code) The backup job ticket was submitted with invalid credentials.32.1C.07 (event code) Backup restore permissions error. There was an error during the creation, read, or write of the restore file.32.1C.08 (event code) Not enough disk space to perform backup/restore or network share issue. There was an error during the creation, read, or write of the backup file.32.1C.09 (event code) Tried to restore a backup file that was not valid for this product. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.32.1C.0A (event code) Backup file is invalid. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.32.1C.0D (event code) Backup/restore failed, auto-reboot failed, or the product might be busy.32.1C.11 (event code) Backup/restore timeout while communicating with the engine. The backup was aborted because the product is busy.32.1C.13 (event code) and 32.1C.14 (event code) Not enough space exists to perform the backup. The backup was aborted because the disk is at a critical level or full. Scheduled backup failure.32.1C.15 (event code) Restore aborted because the backup file was created by a previous version of firmware no longer supported by the feature.32.1C.2E (event code) The restore was aborted because the product is busy.32.1C.2F (event code) Reset failure32.1C.40 (event code) The backup operation completed successfully (informational).32.1C.41 (event code) The backup operation encountered an error (informational).32.1C.42 (event code) The backup operation completed, but with a warning message (informational).32.1C.43 (event code) A component in the backup file is not supported by the current version of firmware and will not be restored (informational).32.1C.44 (event code) A component in the backup file is not transferable to another product and will not be restored (informational). 32.1C.45 (event code) Some data was not included in the backup file (informational).32.1C.46 (event code) An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning (informational).32.1C.47 (event code) Some data was not restored from the backup file (informational).32.1C.48 (event code) The backup job ticket was submitted using an invalid network path.32.1C.49 (event code) The backup job ticket was submitted with a bad encryption.32.1C.4A (event code) An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file.32.1C.56 (event code) Reset aborted. Backup/restore in progress (informational).32.1C.57 (event code) Reset aborted (informational).32.1C.58 (event code) Unknown reset error (informational).32.1C.60 (event code) The restore operation completed successfully (informational).32.1C.61 (event code) The restore operation encountered an error.32.1C.62 (event code) The restore operation completed, but with a warning message.32.1C.68 (event code) The restore job ticket was submitted using an invalid network path.32.1C.69 (event code) The restore job ticket was submitted with a bad encryption personal identification number (PIN).32.1C.6A (event code) An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file. 32.1C.6D (event code) An unusual error occurred when running the restore.
• Remedy: 32.1C.05 (event code) Verify the credentials that were submitted. Check the domain, user name, and password.32.1C.06 (event code) Verify the credentials that were submitted. Check the domain, user name, and password.32.1C.07 (event code) Retry the job.32.1C.08 (event code)• Retry the job.• Remove stored jobs and retry.• Use a larger capacity storage device.• Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings.32.1C.09 (event code) Use a valid backup file.32.1C.0A (event code) Use a valid backup file. Reboot, and then observe the state of the product. If the error persists, perform a partition clean from the Preboot menu.32.1C.0D (event code) Reboot, and then retry the backup/restore.32.1C.11 (event code) Wait until the product is idle, and then try again.32.1C.13 (event code) and 32.1C.14 (event code) Free up disk space, and then try again.32.1C.15 (event code) - Use the current backup file.32.1C.2E (event code) Wait until the product is idle, and then try again. Turn the product off then on, and then retry.32.1C.2F (event code) Turn the product off then on, and then retry.32.1C.40 (event code) No action necessary.32.1C.41 (event code) No action necessary.32.1C.42 (event code) No action necessary.32.1C.43 (event code) No action necessary.32.1C.44 (event code) No action necessary.32.1C.45 (event code) No action necessary.32.1C.46 (event code) No action necessary.32.1C.47 (event code) No action necessary.32.1C.48 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exists. Check that the user has permission to access the share on the provided server.32.1C.49 (event code) Verify that the encryption personal identification number (PIN) meets the restrictions for the product.32.1C.4A (event code) Retry the job. If this does not resolve the issue, turn the product off then on again and retry the job. If the error persists, perform a Partial Clean using the Preboot menu.32.1C.56 (event code) No action necessary.32.1C.57 (event code) No action necessary.32.1C.58 (event code) No action necessary.32.1C.60 (event code) No action necessary.32.1C.61 (event code) Review the error log to see specific details about the failure.32.1C.62 (event code) Review the error log to see specific details about the failure.32.1C.68 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exist. Check that the user has permission to access the share on the provided server. Check that the path includes the compressed (ZIP) file name as part of the path32.1C.69 (event code) Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file.32.1C.6A (event code) Retry the job.32.1C.6D (event code) Retry the job.