• Code: 426.13...426.55
• Description: 426.13 The motor (staple finisher aligner paddle) fails to reach home at the specified time. 426.15 The motor (staple finisher aligner paddle) fails to reach home at the specified time. 426.51 The motor (staple finisher aligner paddle) does not turn off. 426.54 The motor (staple finisher aligner paddle) fails to achieve expected speed. 426.55 The motor (staple finisher aligner paddle) runs too fast.
• Remedy: Step 1 a Reset the printer. b Reseat the staple finisher. c Clear the paper path of any obstructions. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Staple Finisher > Compile and staple section b Find the sensor (Decurl). Does the sensor status change while toggling the sensor? Go to step 4. Go to step 3. Step 3 a Check the sensor (staple finisher decurl) for proper installation and damage, and replace if necessary. See “Sensor (staple finisher decurl) removal”. b Reseat the connector on both ends. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Decurl), and then touch Start. Does the motor run? Go to step 6. Go to step 5. Step 5 a Check the motor (staple finisher decurl) for proper installation and damage, and replace if necessary. See “Staple finisher decurl assembly removal”. b Reseat the end of the connector that is on the controller board. Does the problem remain? Go to step 6. The problem is solved. Step 6 Replace the staple finisher decurl paddle. See “Staple finisher decurl assembly removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the cables for cuts or damage, and replace if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reseat all cable connectors in the controller board, and then reset the printer. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “Staple finisher controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 428.13, 428.15
• Description: 428.13 The staple head fails to reach home at the specified time. 428.15 The staple head fails to leave home at the specified time.
• Remedy: Step 1 a Remove any jammed or loose staples, and then remove the partial slab of staples so only the full slabs remain. b Reseat the staple cartridge and the cartridge holder. c Check if the staple cartridge door is closed properly. d Reset the printer, and then reseat the staple finisher. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Check the staple finisher staple cartridge holder for damage, and replace if necessary. b Reseat the staple cartridge. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer Diagnostics > Output device diagnostics > Staple test b Select a staple job. Is the job stapled? Go to step 5. Go to step 4. Step 4 a Check the staple finisher staple unit for proper installation and damage, and replace if necessary. See “Staple finisher staple unit removal”. b Reseat the cables on both ends of the staple unit. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the cables for cuts or any damages, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 a Check the staple finisher staple unit ejector for damage, and replace if necessary. See “Staple finisher staple unit ejector removal”. b Check the ejector for proper installation and operation. Make sure to clear the area of any obstructions. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Check the staple finisher staple cartridge door for damage, and replace if necessary. See “Staple finisher staple cartridge door removal”. b Check the door for proper installation. Make sure that it closes correctly. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reseat all cable connectors in the staple finisher controller board, and then reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 429.11...429.15
• Description: 429.11 The media remains detected by the sensor (staple finisher staple unit paper present) after power-on. 429.13 The sensor (staple finisher staple unit paper present) does not detect the media within the specified time. 429.14 The sensor (staple finisher staple unit paper present) was not covered by the media during stapling. 429.15 The media does not leave the sensor (staple finisher staple unit paper present) within the specified time.
• Remedy: Step 1 a Clear the paper path of any jams or obstructions. b Reset the printer, and then reseat the staple finisher. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the sensor (staple finisher staple unit paper present) for proper operation. a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Staple finisher > Compile and staple section b Find the sensor (Staple unit paper presence). Does the sensor status change while toggling the sensor? Go to step 4. Go to step 3. Step 3 a Check the sensor (staple finisher staple unit paper present) for proper installation and damage, and replace if necessary. See “Sensor (staple finisher staple unit paper present) removal”. b Reseat the connector on both ends. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Staple finisher > Transport and exit section b Find the sensor (Upper exit roller). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 5. Step 5 a Check the sensor for proper installation and damage, and replace if necessary. See “Sensor (staple finisher upper exit roller) removal”. b Reseat the connector on both ends. Does the problem remain? Go to step 6. The problem is solved. Step 6 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Exit assembly), and then touch Start. Does the motor run? Go to step 8. Go to step 7. Step 7 a Check the motor for proper installation and damage, and replace if necessary. See “Motor (staple finisher upper exit roller) removal”. b Reseat the connector on both ends. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the cables for cuts or damage, and replace if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 a Check the staple finisher upper paper guide for proper installation and damage, and replace if necessary. See “Staple finisher aligner paddle and upper paper guide removal”. b Check the paper guide bail for proper installation and damage, and replace if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 a Check the staple finisher front upper exit roller position gears for proper installation and damage, and replace if necessary. See “Staple finisher front upper position exit roller gears removal”. b Check the actuator and lever for proper installation and damage, and replace if necessary. c Make sure that the springs are properly installed. d Check if the roller goes up and down after moving the gears. e Lift the gear to check if the actuator covers the sensor. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Check the staple finisher rear upper exit roller position gears and lever for proper installation and damage, and replace if necessary. See “Staple finisher rear upper position exit roller gears removal”. b Check if the roller goes up and down after moving the gears. Does the problem remain? Go to step 12. The problem is solved. Step 12 a Check the staple finisher upper exit roller for proper installation and damage, and replace if necessary. See “Staple finisher upper exit roller removal”. b Check if the roller goes up and down after moving the gears. Does the problem remain? Go to step 13. The problem is solved. Step 13 Check the controller board for damage, and replace if necessary. See “Staple finisher controller board removal”. Does the problem remain? Go to step 14. The problem is solved. Replace the controller board. See “Staple finisher controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 430.19
• Description: Stapler head fails to prime.
• Remedy: Step 1 a Remove any jammed or loose staples, and then remove the partial slab of staples so only the full slabs remain. b Reseat the staple cartridge and the cartridge holder. c Check if the staple cartridge door is closed properly. d Reset the printer, and then reseat the staple finisher. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Check the staple finisher staple cartridge holder for damage, and replace if necessary. b Reseat the staple cartridge. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer Diagnostics > Output device diagnostics > Staple test b Select a staple job. Is the job stapled? Go to step 5. Go to step 4. Step 4 a Check the staple finisher staple unit for proper installation and damage, and replace if necessary. See “Staple finisher staple unit removal”. b Reseat the cables on both ends of the staple unit. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the cables for cuts or any damages, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 a Check the staple finisher staple unit ejector for damage, and replace if necessary. See “Staple finisher staple unit ejector removal”. b Check the ejector for proper installation and operation. Make sure to clear the area of any obstructions. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Check the staple finisher staple cartridge door for damage, and replace if necessary. See “Staple finisher staple cartridge door removal”. b Check the door for proper installation. Make sure that it closes correctly. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reseat all cable connectors in the staple finisher controller board, and then reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 436.13, 436.15
• Description: 436.13 The media fails to cover the sensor (staple finisher front tamper home) within the specified time. 436.15 The media fails to leave the sensor (staple finisher front tamper home) within the specified time.
• Remedy: Step 1 a Clear the following areas of any jams or obstructions: • Jam door • Finisher bin • Paper path • Staple finisher tamper area b Move the tampers from one side to another, and then back to the original position. c Reset the printer, and then reseat the staple finisher. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Tamper front and rear), and then touch Start. Does the motor run? Go to step 4. Go to step 3. Step 3 a Check the motor (staple finisher front tamper home) for proper installation and damage, and replace if necessary. See “Motor (staple finisher tamper) removal”. b Reseat the connector on both ends of the motor. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Staple Finisher > Tamper sensors b Find the sensor (Front tamper home). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 5. Step 5 a Check the sensor (staple finisher front tamper home) for proper installation and damage, and replace if necessary. See “Sensor (staple finisher tamper position) removal”. b Reseat the connector on both ends of the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the cables for cuts or damage, and replace if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Move the tampers from one side to another, and then make sure that the tamper area is free from any obstructions. b Check the tampers for any damages, and replace if necessary. See “Staple finisher tamper removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Check the tamper belt holder for damages, and replace if necessary. See “Staple finisher tamper removal”. b Check the tamper belt holder for proper installation. Make sure that the front tamper belt is properly aligned. Does the problem remain? Go to step 9. The problem is solved. Step 9 a Check the staple finisher tamper belt for damage, and replace if necessary. See “Staple finisher tamper belts removal”. b Check the belts for proper installation. Make that the spring and the holder are properly aligned. Does the problem remain? Go to step 10. The problem is solved. Step 10 a Check the stapler finisher tamper pulley gears for damage, and replace if necessary. See “Staple finisher tamper pulley gear removal”. b Make sure that the gears are properly installed. Does the problem remain? Go to step 11. The problem is solved. Step 11 Reseat all connectors in the staple finisher controller board, and then reset the printer. Does the problem remain? Go to step 12. The problem is solved. Step 12 Replace the controller board. See “Staple finisher controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 439.19
• Description: Page ID mismatch.
• Remedy: Step 1 a Clear the paper path of any jams or obstructions. b Make sure that the jam access door is properly closed. c Reset the printer, and then reseat the finisher. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Transport), and then touch Start. Does the motor run? Go to step 5. Go to step 3. Step 3 Check the motor for proper installation and damage. Is the motor properly installed or free of damage? Go to step 5. Go to step 4. Step 4 Reinstall or replace the motor. See “Motor (staple finisher transport) removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Staple Finisher > Transport and exit b Find the sensor (Transport). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor and the flag for proper installation and damage. Is the sensor and the flag properly installed or free of damage? Go to step 8. Go to step 7. Step 7 Reinstall or replace the sensor and the flag. See “Sensor (staple finisher transport) removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Aligner paddle), and then touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor for proper installation and damage. Is the motor properly installed or free of damage Go to step 11. Go to step 10. Step 10 Reinstall or replace the motor. See “Motor (staple finisher aligner paddle) removal ”. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Staple Finisher > Transport and exit section b Find the sensor (Upper exit roller). Does the sensor status change while toggling the sensor? Go to step 14. Go to step 12. Step 12 Check the sensor for proper installation and damage. Is the sensor properly installed or free of damage? Go to step 14. Go to step 13. Step 13 Reinstall or replace the sensor. See “Sensor (staple finisher upper exit roller) removal”. Does the problem remain? Go to step 14. The problem is solved. Step 14 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Upper exit), and then touch Start. Does the motor run? Go to step 17. Go to step 15. Step 15 Check the motor for proper installation and damage. Is the motor properly installed or free of damage? Go to step 17. Go to step 16. Step 16 Reinstall or replace the motor. See “Motor (staple finisher upper exit roller) removal”. Does the problem remain? Go to step 17. The problem is solved. Step 17 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Exit), and then touch Start. Does the motor run? Go to step 20. Go to step 18. Step 18 Check the motor for proper installation and damage. Is the motor properly installed or free of damage? Go to step 20. Go to step 19. Step 19 Reinstall or replace the motor. See “Motor (staple finisher exit) removal”. Does the problem remain? Go to step 20. The problem is solved. Step 20 Check the upper exit roller for proper installation and damage. Make sure that the roller can move up and down. Is the roller properly installed or free of damage? Go to step 22. Go to step 21. Step 21 Reinstall or replace the roller. See “Staple finisher upper exit roller removal”. Does the problem remain? Go to step 22. The problem is solved. Step 22 Check the cables for any cuts or damage, and replace if necessary. Does the problem remain? Go to step 23. The problem is solved. Step 23 Reseat all cable connectors in the staple finisher controller board, and then reset the printer. Does the problem remain? Go to step 24. The problem is solved. Step 24 Replace the controller board. See “Staple finisher controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 50
• Description: PPDS font error was detected.
• Remedy: Step 1 Navigate to Settings > PPDS Menu > Best Fit. Make sure that the value is set to On. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the font is supported by the memory card. Replace the memory card if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 51
• Description: The flash memory is defective.
• Remedy: Step 1 Navigate to Settings > Print settings > Job Accounting Menu Settings > Log Near Full Level. Make sure that the value is set to maximum. Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, make sure that the optional memory card is supported. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 Make sure that the firmware version is the latest, and update if necessary. Does the problem remain? Contact the next level of support. The problem is solved.