• Code: 52
• Description: The flash memory is insufficient.
• Remedy: Step 1 Navigate to Settings > Print settings > Utilities Menu > Format Flash > Yes. Does the problem remain? Go to step 3. Go to step 2. Step 2 Navigate to Settings > Print > Job Accounting > Log Near Full Level. Make sure that the value is set to maximum. Does the problem remain? Go to step 3. The problem is solved. Step 3 If applicable, make sure that the optional memory card is supported. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Make sure that the firmware version is the latest, and update if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 53
• Description: The flash memory is unformatted.
• Remedy: Step 1 Navigate to Settings > Print settings > Job Accounting Menu Settings > Log Near Full Level. Make sure that the value is set to maximum. Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, make sure that the optional memory card is supported. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 Make sure that the firmware version is the latest, and update if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 54
• Description: The printer was not able to communicate with the network.
• Remedy:

• Code: 55
• Description: The internal option installed is unsupported.
• Remedy: Step 1 If applicable, make sure that the option cards are supported. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Go to step 3. The problem is solved. Step 3 Make sure that the firmware version is the latest, and update if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 56
• Description: The parallel port, serial port, or standard USB port is disabled.
• Remedy: Step 1 a Make sure that the cables connected to ports are properly installed. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Network/Ports menu and make sure that the applicable port settings are enabled. Does the problem remain? Go to step 3. The problem is solved. Step 3 If applicable, make sure that the option card is supported. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Make sure that the firmware version is the latest, and update if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 58
• Description: The disks, trays, or bins installed are too many.
• Remedy: Step 1 Reset the printer, and then resend the print job. Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, make sure that the internal option is supported. Does the problem remain? Go to step 3. The problem is solved. Step 3 a If applicable, remove all internal options. b Reset the printer, and then resend the print job. Does the problem remain? Go to step 6. Go to step 4. Step 4 Check if the number of internal options installed is allowed, and remove the excess option. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check if the number of input options installed is allowed, and remove the excess option. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 59
• Description: The input option or output option is incompatible.
• Remedy: Step 1 Warning—Potential Damage: Do not perform this step if the printer is on. a Reseat the hardware option cables. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the firmware version of the hardware option if it is supported by the engine firmware. Update the firmware if necessary. Note: Contact the next level of support for the correct firmware version. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the hardware option controller board pins for damage, and replace if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 61, 62
• Description: 61 The hard disk is defective. 62 The hard disk is full.
• Remedy: Step 1 Delete unnecessary files: • Navigate to Settings > Print Settings > Utilities Menu > Delete Downloads on Disk > Yes. • Enter the Configuration menu, and then navigate to Settings > Jobs on Disk > Delete. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the firmware version is the latest. Note: The latest firmware versions are available on the Technical service bulletins at support.lexmark.com. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Make sure that the hard disk cable is properly installed. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Make sure that the hard disk is properly installed. b Check the hard disk for damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.