• Code: 655.84...658.84
• Description: 655.84 The motor (K toner add) stalled. 656.84 The motor (C toner add) stalled. 657.84 The motor (M toner add) stalled. 658.84 The motor (Y toner add) stalled.
• Remedy: Step 1 a Remove the affected toner cartridge, and then shake it. b Reinstall the toner cartridge. c Enter the Diagnostics menu, and then navigate to: Advanced Print Quality Samples > Advanced Print Quality Samples Check the test page. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the shutter under the affected toner cartridge for proper operation. Does the shutter properly open and retract? Go to step 3. Go to step 8. Step 3 Check the shutter for damage. Is the shutter free of damage? Go to step 4. Go to step 8. Step 4 a Remove the affected developer and PC unit combo. b Check the shutter at the rear of the developer and PC unit combo for proper operation. Does the shutter properly open and retract? Go to step 5. Go to step 6. Step 5 Check the shutter for damage. Is the shutter free of damage? Go to step 7. Go to step 6. Step 6 Replace the developer and PC unit combo. Does the problem remain? Go to step 7. The problem is solved. Step 7 Using a toner vacuum, clean the toner add tubes. Does the problem remain? Go to step 8. The problem is solved. Step 8 Replace the affected toner cartridge. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the affected toner add tube. See “Toner add tube removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 660.83
• Description: The motor (MPF pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > MPF pick b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the MPF/reference edge gearbox. See “Reference edge motor gearbox removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 661.83
• Description: The motor (tray 1 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Pick (tray 1) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 1 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 1 paper feeder. See “Paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 662.23, 663.33, 664.43, 665.53
• Description: 662.23 The tray 2 lift plate failed to lift. 663.33 The tray 3 lift plate failed to lift. 664.43 The tray 4 lift plate failed to lift. 665.53 The tray 5 lift plate failed to lift.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check if the tray insert is properly seated or fully inserted. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pick roller index (tray [x])). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 4. Step 4 Check the cable that connects the sensor (tray [x] pick roller index) to the controller board. Are both ends of the cable properly seated? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensor cable for damage. Is the cable free of damage? Go to step 7. Go to step 12. Step 7 Replace the sensor. See “Sensor (550-sheet tray pick roller index) removal” or “Sensor (2200-sheet tray pick roller index) removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the cable that connects the motor (tray [x] pick) to the controller board. Are both ends of the cable properly seated? Go to step 10. Go to step 9. Step 9 Reseat the cable. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the motor (tray [x] pick) for proper operation and noise. a Remove the tray insert. b Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray [x]) c Select Pick (tray [x]) lifting, and then touch Start. Does the motor run or does it sound normal? Go to step 13. Go to step 11. Step 11 Check the motor cable for damage. Is the cable free of damage? Go to step 13. Go to step 12. Step 12 Replace the paper feeder. See “550-sheet tray paper feeder removal” or “2200-sheet tray paper feeder removal”. Does the problem remain? Go to step 13. The problem is solved. Step 13 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 662.83
• Description: The motor (tray 2 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 2) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 2 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 2 paper feeder. See “550-sheet tray paper feeder removal” or “2200-sheet tray paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal” or “2200-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 663.83
• Description: The motor (tray 3 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 3) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 3 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 3 paper feeder. See “550-sheet tray paper feeder removal” or “2200-sheet tray paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal” or “2200-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 664.83
• Description: The motor (tray 4 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 4) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 4 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 4 feeder. See “550-sheet tray paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 665.83
• Description: The motor (tray 5 pick) stalled.
• Remedy: Step 1 Check the pick roller for proper installation. Is the pick roller properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the pick roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 5) b Touch Start. Does the motor run? Go to step 6. Go to step 4. Step 4 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 5 pick) for noise. Does the motor sound abnormal or do the gears make a grinding sound? Go to step 7. Go to step 8. Step 7 Replace the tray 5 feeder. See “550-sheet tray paper feeder removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.