• Code: 200.23
• Description: 200.23 Paper fed from tray 2 jammed at the sensor (input). Paper did not reach the sensor (input).
• Remedy: Step 1 Check the tray 1 paper path. Is the paper path free of fragments and contamination? Go to step 3. Go to step 2. Step 2 Clean the paper path. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check tray 2 for overfilling. Is the tray overfilled? Go to step 4. Go to step 5. Step 4 Remove the excess paper from the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper condition in tray 2. Is the paper crumpled or damaged? Go to step 6. Go to step 7. Step 6 Replace the crumpled or damaged paper. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the tray 2 separator pad for misalignment and damage. Is the separator pad properly installed and free of damage? Go to step 9. Go to step 8. Step 8 Reinstall or replace the separator pad. See “Separator pad removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the condition of the tray 2 pick roller. Is the pick roller free from excess wear, contamination, and damage? Go to step 11. Go to step 10. Step 10 Replace the pick roller. See “Pick roller removal”. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Check the pick roller for proper installation. b Fully press the pick roller assembly upward to make sure the mounting latches are properly engaging the slot on the shaft. Is the pick roller assembly properly installed? Go to step 13. Go to step 12. Step 12 Reinstall the pick roller assembly. Does the problem remain? Go to step 13. The problem is solved. Step 13 Check the paper path along the tray 2 exit. Is the paper path free of fragments and contamination? Go to step 15. Go to step 14. Step 14 Clean the paper path. Does the problem remain? Go to step 15. The problem is solved. Step 15 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Input). Does the sensor status change while toggling the sensor? Go to step 18. Go to step 16. Step 16 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 17. The problem is solved. Step 17 Replace the sensor. See “Sensor (input) removal”. Does the problem remain? Go to step 18. The problem is solved. Step 18 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (MPF/pass-through). Does the sensor status change while toggling the sensor? Go to step 21. Go to step 19. Step 19 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 20. The problem is solved. Step 20 Replace the sensor. See “Sensor (MPF/pass-through) with deflector removal”. Does the problem remain? Go to step 21. The problem is solved. Step 21 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Isolation b Touch Start. Does the motor run? Go to step 24. Go to step 22. Step 22 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 23. The problem is solved. Step 23 Replace the motor (isolation). Does the problem remain? Go to step 24. The problem is solved. Step 24 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 200.91
• Description: 200.91 Paper remains detected at the sensor (input) after the printer is turned on.
• Remedy: Step 1 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 3. Go to step 2. Step 2 Remove the partially fed or jammed paper. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Input). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. See “Sensor (input) removal”. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 200.x2
• Description: 200.02 Paper fed from the MPF was detected earlier than expected at the sensor (input). 200.12 Paper fed from tray 1 was detected earlier than expected at the sensor (input). 200.22 Paper fed from tray 2 was detected earlier than expected at the sensor (input). 200.32 Paper fed from tray 3 was detected earlier than expected at the sensor (input). 200.42 Paper fed from tray 4 was detected earlier than expected at the sensor (input). 200.52 Paper fed from tray 5 was detected earlier than expected at the sensor (input).
• Remedy: Step 1 Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray for overfilling. Is the tray overfilled? Go to step 4. Go to step 5. Step 4 Remove the excess paper from the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper path along the tray exit. Is the paper path free of fragments and contamination? Go to step 7. Go to step 6. Step 6 Clean the paper path. Does the problem remain? Go to step 7. The problem is solved. Step 7 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 200.x4
• Description: 200.04 Paper fed from the MPF cleared the sensor (input) earlier than expected. 200.24 Paper fed from tray 2 cleared the sensor (input) earlier than expected. 200.34 Paper fed from tray 3 cleared the sensor (input) earlier than expected. 200.44 Paper fed from tray 4 cleared the sensor (input) earlier than expected. 200.54 Paper fed from tray 5 cleared the sensor (input) earlier than expected.
• Remedy: Step 1 Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray for overfilling. Is the tray overfilled? Go to step 4. Go to step 5. Step 4 Remove the excess paper from the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper condition in the tray. Is the paper crumpled or damaged? Go to step 6. Go to step 7. Step 6 Replace the crumpled or damaged paper. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Input). Does the sensor status change while toggling the sensor? Go to step 9. The problem is solved. Step 8 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the sensor. See “Sensor (input) removal”. Does the problem remain? Go to step 10. The problem is solved. Step 10 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 200.x5, 200.x7
• Description: 200.05 Paper fed from the MPF never cleared the sensor (input). 200.15 Paper fed from tray 1 never cleared the sensor (input). 200.25 Paper fed from tray 2 never cleared the sensor (input). 200.35 Paper fed from tray 3 never cleared the sensor (input). 200.45 Paper fed from tray 4 never cleared the sensor (input). 200.55 Paper fed from tray 5 never cleared the sensor (input). 200.07 Paper fed from the MPF never cleared the sensor (input). 200.17 Paper fed from tray 1 never cleared the sensor (input). 200.27 Paper fed from tray 2 never cleared the sensor (input). 200.37 Paper fed from tray 3 never cleared the sensor (input). 200.47 Paper fed from tray 4 never cleared the sensor (input). 200.57 Paper fed from tray 5 never cleared the sensor (input).
• Remedy: Step 1 Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper condition in the tray. Is the paper crumpled or damaged? Go to step 4. Go to step 5. Step 4 Replace the crumpled or damaged paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 7. Go to step 6. Step 6 Remove the paper jams and fragments. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Input). Does the sensor status change while toggling the sensor? Go to step 9. Go to step 8. Step 8 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the sensor. See “Sensor (input) removal”. Does the problem remain? Go to step 10. The problem is solved. Step 10 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Isolation b Touch Start. Does the motor run? Go to step 13. Go to step 11. Step 11 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 12. The problem is solved. Step 12 Replace the motor (isolation). Does the problem remain? Go to step 13. The problem is solved. Step 13 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 201.91
• Description: Paper remains detected at the sensor (fuser buckle detect) after the printer is turned on.
• Remedy: Step 1 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 3. Go to step 2. Step 2 Remove the partially fed or jammed paper. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser buckle). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor (fuser buckle detect). Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 202.91
• Description: Paper remains detected at the sensor (fuser exit) after the printer is turned on.
• Remedy: Step 1 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 3. Go to step 2. Step 2 Remove the partially fed or jammed paper. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 202.x2
• Description: 202.02 Paper fed from the MPF was detected earlier than expected at the sensor (fuser exit). 202.12 Paper fed from tray 1 was detected earlier than expected at the sensor (fuser exit). 202.22 Paper fed from tray 2 was detected earlier than expected at the sensor (fuser exit). 202.32 Paper fed from tray 3 was detected earlier than expected at the sensor (fuser exit). 202.42 Paper fed from tray 4 was detected earlier than expected at the sensor (fuser exit). 202.52 Paper fed from tray 5 was detected earlier than expected at the sensor (fuser exit).
• Remedy: Step 1 Check the paper path just before the fuser for paper jams and fragments. Is the paper path free of fragments and contamination? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the fuser rollers for damage. Are the rollers free of damage? Go to step 5. Go to step 4. Step 4 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.