• Code: 202.x3
• Description: 202.03 Paper fed from the MPF never arrived at the sensor (fuser exit). 202.13 Paper fed from tray 1 never arrived at the sensor (fuser exit). 202.23 Paper fed from tray 2 never arrived at the sensor (fuser exit). 202.33 Paper fed from tray 3 never arrived at the sensor (fuser exit). 202.43 Paper fed from tray 4 never arrived at the sensor (fuser exit). 202.53 Paper fed from tray 5 never arrived at the sensor (fuser exit).
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the fuser for obstructions. Is the fuser free of obstructions? Go to step 5. Go to step 4. Step 4 Remove the obstructions in the fuser area. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the fuser for damage and life expiration. Is the fuser damaged or has reached end of life? Go to step 6. Go to step 7. Step 6 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Go to step 10. Go to step 8. Step 8 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the transfer belt for damage. Is the transfer belt damaged? Go to step 11. Go to step 13. Step 11 Replace the transfer belt. See “Transfer belt removal”. Does the problem remain? Go to step 12. The problem is solved. Step 12 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Fuser b Touch Start. Does the motor run? Go to step 15. Go to step 13. Step 13 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 14. The problem is solved. Step 14 Replace the motor. Does the problem remain? Go to step 15. The problem is solved. Step 15 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Transfer belt b Touch Start. Does the motor run? Go to step 18. Go to step 16. Step 16 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 17. The problem is solved. Step 17 Replace the motor. Does the problem remain? Go to step 18. The problem is solved. Step 18 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 202.x4
• Description: 202.04 Paper fed from the MPF cleared the sensor (fuser exit) earlier than expected. 202.14 Paper fed from tray 1 cleared the sensor (fuser exit) earlier than expected. 202.24 Paper fed from tray 2 cleared the sensor (fuser exit) earlier than expected. 202.34 Paper fed from tray 3 cleared the sensor (fuser exit) earlier than expected. 202.44 Paper fed from tray 4 cleared the sensor (fuser exit) earlier than expected. 202.54 Paper fed from tray 5 cleared the sensor (fuser exit) earlier than expected.
• Remedy: Step 1 Check the fuser rollers for damage. Are the rollers free of damage? Go to step 3. Go to step 2. Step 2 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 202.x5, 202.x7
• Description: 202.05 Paper fed from the MPF never cleared the sensor (fuser exit). 202.15 Paper fed from tray 1 never cleared the sensor (fuser exit). 202.25 Paper fed from tray 2 never cleared the sensor (fuser exit). 202.35 Paper fed from tray 3 never cleared the sensor (fuser exit). 202.45 Paper fed from tray 4 never cleared the sensor (fuser exit). 202.55 Paper fed from tray 5 never cleared the sensor (fuser exit). 202.07 Paper fed from the MPF never cleared the sensor (fuser exit). 202.17 Paper fed from tray 1 never cleared the sensor (fuser exit). 202.27 Paper fed from tray 2 never cleared the sensor (fuser exit). 202.37 Paper fed from tray 3 never cleared the sensor (fuser exit). 202.47 Paper fed from tray 4 never cleared the sensor (fuser exit). 202.57 Paper fed from tray 5 never cleared the sensor (fuser exit).
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the fuser for obstructions. Is the fuser free of obstructions? Go to step 5. Go to step 4. Step 4 Remove the obstructions on the fuser. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the fuser for damage and life expiration. Is the fuser damaged or has it reached end of life? Go to step 6. Go to step 7. Step 6 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Go to step 10. Go to step 8. Step 8 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 10. The problem is solved. Step 10 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Fuser b Touch Start. Does the motor run? Go to step 13. Go to step 11. Step 11 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 12. The problem is solved. Step 12 Replace the motor (fuser). Does the problem remain? Go to step 13. The problem is solved. Step 13 Check the motor (transfer belt) cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 14. The problem is solved. Step 14 Replace the motor (transfer belt). Does the problem remain? Go to step 15. The problem is solved. Step 15 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 212.91
• Description: Paper remains detected at the sensor (deskew roller entry) after the printer is turned on.
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Deskew roller entry). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 212.x2
• Description: 212.02 Paper fed from the MPF was detected earlier than expected at the sensor (deskew roller entry). 212.12 Paper fed from tray 1 was detected earlier than expected at the sensor (deskew roller entry). 212.22 Paper fed from tray 2 was detected earlier than expected at the sensor (deskew roller entry). 212.32 Paper fed from tray 3 was detected earlier than expected at the sensor (deskew roller entry). 212.42 Paper fed from tray 4 was detected earlier than expected at the sensor (deskew roller entry). 212.52 Paper fed from tray 5 was detected earlier than expected at the sensor (deskew roller entry).
• Remedy: Step 1 Check the paper path just before the deskew roller for paper jams and fragments. Is the paper path free of fragments and contamination? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the deskew roller for damage. Is the roller free of damage? Go to step 5. Go to step 4. Step 4 Replace the deskew roller. Does the problem remain? Go to step 5. The problem is solved. Step 5 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 212.x3
• Description: 212.03 Paper fed from the MPF never arrived at the sensor (deskew roller entry). 212.13 Paper fed from tray 1 never arrived at the sensor (deskew roller entry). 212.23 Paper fed from tray 2 never arrived at the sensor (deskew roller entry). 212.33 Paper fed from tray 3 never arrived at the sensor (deskew roller entry). 212.43 Paper fed from tray 4 never arrived at the sensor (deskew roller entry). 212.53 Paper fed from tray 5 never arrived at the sensor (deskew roller entry).
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper condition in the tray. Is the paper crumpled or damaged? Go to step 4. Go to step 5. Step 4 Replace the crumpled or damaged paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Deskew roller entry). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Isolation b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. Does the problem remain? Go to step 11. The problem is solved. Step 11 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 212.x4
• Description: 212.04 Paper fed from the MPF cleared the sensor (deskew roller entry) earlier than expected. 212.14 Paper fed from tray 1 cleared the sensor (deskew roller entry) earlier than expected. 212.24 Paper fed from tray 2 cleared the sensor (deskew roller entry) earlier than expected. 212.34 Paper fed from tray 3 cleared the sensor (deskew roller entry) earlier than expected. 212.44 Paper fed from tray 4 cleared the sensor (deskew roller entry) earlier than expected. 212.54 Paper fed from tray 5 cleared the sensor (deskew roller entry) earlier than expected.
• Remedy: Step 1 Check the deskew roller for damage. Is the roller free of damage? Go to step 3. Go to step 2. Step 2 Replace the deskew roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Deskew roller entry). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 212.x5, 212.x7
• Description: 212.05 Paper fed from the MPF never cleared the sensor (deskew roller entry). 212.15 Paper fed from tray 1 never cleared the sensor (deskew roller entry). 212.25 Paper fed from tray 2 never cleared the sensor (deskew roller entry). 212.35 Paper fed from tray 3 never cleared the sensor (deskew roller entry). 212.45 Paper fed from tray 4 never cleared the sensor (deskew roller entry). 212.55 Paper fed from tray 5 never cleared the sensor (deskew roller entry). 212.07 Paper fed from the MPF never cleared the sensor (deskew roller entry). 212.17 Paper fed from tray 1 never cleared the sensor (deskew roller entry). 212.27 Paper fed from tray 2 never cleared the sensor (deskew roller entry). 212.37 Paper fed from tray 3 never cleared the sensor (deskew roller entry). 212.47 Paper fed from tray 4 never cleared the sensor (deskew roller entry). 212.57 Paper fed from tray 5 never cleared the sensor (deskew roller entry).
• Remedy: Step 1 Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 5. Go to step 4. Step 4 Remove the paper jams and fragments. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Deskew roller entry). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Deskew b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. Does the problem remain? Go to step 11. The problem is solved. Step 11 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.