Các lỗi thường gặp

Code :
  • Code: 30
  • Description: 30 Yellow Toner Cart Missing 30 Magenta Toner Cart Missing 30 Cyan Toner Cart Missing 30 Black Toner Cart Missing
  • Remedy: This message is displayed when the printer is missing the yellow, magenta, cyan, or black toner cartridge. Open the front cover, insert the toner cartridge, and close the cover. Note: Verify that cartridge packing material is removed.
  • Code: 31
  • Description: 31 Defective Black Cartridge 31 Defective Yellow Cartridge 31 Defective Magenta Cartridge 31 Defective Cyan Cartridge
  • Remedy: This message is displayed when the front cover is closed and a defective print cartridge is detected. It may take the printer 10 to 20 seconds to determine whether or not the print cartridge is installed. The printer may print pages during this 10 to 20 second interval. If pages are allowed to print, then they will not be reprinted once a valid print cartridge is inserted. Replace the defective print cartridge. The defective cartridge can be removed while the message is displayed.
  • Code: 32
  • Description: 32 Unsupported
  • Remedy: This message is displayed when the front cover is closed with the wrong print cartridge installed.
  • Code: 33
  • Description: 33 Calibration Error Cyan 33 Calibration Error Magenta 33 Calibration Error Yellow 33 Calibration Error Black
  • Remedy: This message is displayed when the printer detects a calibration error for a particular color. When this message is displayed you can press Go to clear the message and continue processing the job. The cartridge state is updated in the supplies menu.
  • Code: 34
  • Description: Incorrect Media Change <source> <type><size>
  • Remedy: This message is displayed when the printer detects a media mismatch. Primary Message: 34 Incorrect Media. Secondary Message: <type>= Bond, Cardstock, Colored, Labels, Envelopes, Letterhead, Plain, Preprint, Transparency or Glossy. <size>= Letter, Legal, B5, A4, Exec, Univ, A5, A3, 11x17, Folio or Stmt, 73/4, 9, 10, DL, C5, B5 or other. The following actions can be taken: • Replace the media in the source with the requested media and press Go or • Press Menu to access the Busy/Waiting Menu. The following functions are available using the Busy/Waiting Menu: • Cancel Job • Reset Printer • Reset Active Bin • Check Supply Levels Note: Menu Lockout does NOT prevent access to the Busy/ Waiting Menu.
  • Code: 34
  • Description: Short Paper
  • Remedy: This message is displayed when the printer determines that the paper length is too short to print the data as formatted. The following actions can be taken: • Press Go to clear the error and continue printing pages or • Press Menu to access the Busy/Waiting Menu. The following functions are available using the Busy/Waiting Menu: • Cancel Job • Reset Printer • Reset Active Bin • Check Supply Levels Note: Menu Lockout does NOT prevent access to the Busy/ Waiting Menu.
  • Code: 35
  • Description: Res Save Off Deficient Memory
  • Remedy: This message displays when the printer lacks sufficient memory to enable Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer link buffers; however, modification of other printer settings which affect the amount of available memory may also create this condition. If restoration of Resource Save is required after this message is received, the customer should install additional memory or set each link buffer to Auto. Once all link buffers are returned to Auto, you should exit the menus to activate the link buffer changes. Once the printer returns to the Ready state, you can then enable Resource Save and go back and modify the link buffers, again. Note the reduction of available memory to the link buffers when Resource Save has been enabled and compare it to the memory available when Resource Save is disabled.
  • Code: 36
  • Description: Printer Service Required
  • Remedy: This message is displayed when background toner prevents a completion of a TPS calibration cycle. Service is required to fix the problem. Press Go to clear the error. If the Service Printer message is displayed it means that a TPS failure has most likely occurred. The printer continues to operate but the color quality degrades. The most probable cause for this error message is a defective print cartridge or ITU.
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