• Code: 88.xx
• Description: <color> Cartridge Low
• Remedy: • Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Select Continue to clear the message and continue printing. • Check CN17 and 18 on the printhead controller board for proper connectivity. • If the problem persists, replace the system board. See “Printhead controller board removal”.

• Code: 88.xx
• Description: <color> Cartridge Nearly Low
• Remedy: • Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Select Continue to clear the message and continue printing. • If the problem persists, replace the system board. See “Printhead controller board removal”.

• Code: 88.xx
• Description: Replace <color> Cartridge
• Remedy: • Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Select Continue to clear the message and continue printing. • If the problem persists, replace the system board. See “Printhead controller board removal”.

• Code: 900.xx
• Description: System software error
• Remedy: 1 POR the device. Does the error reoccur? Go to step 2. Problem resolved. 2 • Write down the exact 900.xx error code displayed on the device. • Turn the device off. • Clear the print queues. • Disconnect all communication cables, and remove all memory options. • Remove all ISP and modem cards. • Restart the device into diagnostic mode. Does the 900.xx error reoccur during startup? Go to step 3. Go to step 6. 3 Check all the cables connected to the RIP board for proper connectivity. Are the cables properly connected? Go to step 5. Go to step 4. 4 Properly connect the cables to the RIP board. Restart the device into diagnostic mode. Does the 900.xx error reoccur during startup? Go to step 5. Go to step 6. 5 Replace the RIP board, and restart the device. Does this fix the problem? Note: If an error, different from the original 900.xx, is displayed, consult the service check for that error. Problem resolved. Go to step 31. 6 Print the following: • Error log • Menu settings page • Network settings page Does the 900.xx error reoccur while these pages were printing? Go to step 31. Go to step 7. 7 Re-attach the communications cable. Restart the printer to operating mode. Send the printer a print job. Does the 900.xx error reoccur? Note: Before performing this step, write down this information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) Go to step 8. Go to step 10. 8 Restart the printer to operating mode. Send a different print job to the device. Does the 900.xx error reoccur? Go to step 9. Go to step 10. 9 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Send the printer a print job. Does the 900.xx error reoccur? Go to step 31. Go to step 10. 10 Is the device a Multi Function Printer? Go to step 11. Go to step 13. 11 Run a copy job. Does the 900.xx error reoccur? Go to step 31. Go to step 12. 12 Run a scan to PC job. Does the 900.xx error reoccur? Go to step 31. Go to step 13. 13 Is there optional memory installed? Go to step 14. Go to step16. 14 Reinstall the memory, and send a print job to the device. Does the 900.xx error reoccur? Go to step 15. Go to step 16. 15 Install a Lexmark recommended memory option. Send a print job to the device. Does the 900.xx error reoccur? Go to step 31. Problem resolved. 16 Is there a modem installed on the device? Go to step 17. Go to step 21. 17 Reinstall the modem. Restart the device. Does the 900.xx error reoccur? Go to step 18. Go to step 20. 18 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Send the printer a print job. Does the 900.xx error reoccur? Go to step 19. Problem resolved. 19 Replace the modem. Restart the device. Does the 900.xx error reoccur? Go to step 31. Problem resolved. 20 Run a fax job. Does the 900.xx error reoccur? Go to step 31. Go to step 21. 21 Are there any ISP (internal solutions port) options installed? Go to step 22. Problem resolved. 22 Reinstall the first ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 24. Go to step 23. 23 Run a job to test the option. Does the 900.xx error reoccur? Go to step 24. Go to step 26. 24 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Does the 900.xx error reoccur? Go to step 25. Problem resolved. 25 Replace the faulty ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 31. Go to step 26. 26 Are there any more ISP options to install? Go to step 27 Problem resolved. 27 Install the next ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 29. Go to step 28. 28 Run a job to test the option. Does the 900.xx error reoccur? Go to step 29. Go to step 26. 29 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Does the 900.xx error reoccur? Go to step 30. Go to step 26. 30 Replace the faulty ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 31. Go to step 26. 31 Contact your next level of support. You will need the following information for them: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log • A sample print file if error appears to be isolated to a single file • File/Application used if error is related to specific print file • Device Operating System • Driver used (PCL/PS) • Frequency of the occurrence of the error

• Code: 941.01
• Description: SDRAM R/W error
• Remedy: 1 Check all the cables connected to the printhead controller board. Are they properly connected? Go to step 3 Go to step 2. 2 Connect the cables, Did this fix the problem? Problem resolved Go to step 3. 3 Replace the printhead controller board. Did this fix the issue? Problem resolved Contact your second level support.

• Code: 941.02, 941.04
• Description: MDC error. MDC controller error
• Remedy: 1 Are the cables connecting CN24 on the engine board, CN5 on the printhead controller, and CN03 in the LVPS properly connected? Go to step 3. Go to step 2. 2 Re connect the cables. Did this fix the problem? Problem resolved Go to step 3. 3 Check the cables for continuity. Is there continuity? Go to step 5. Go to step 4. 4 Replace the cables. Did this fix the issue? Problem resolved Go to step 5. 5 Check pins 1,3, and 7 on CN03 on the LVPS for +5V, and pins 5, and 9 for +24V. Are the voltages correct? Go to step 7 Go to step 6. 6 Replace the LVPS. Did this fix the problem? Problem resolved Go to step 7 7 Replace the engine board. Does this fix the issue? Problem resolved Go to step 8. 8 Replace the printhead controller board. Did this fix the issue? Problem resolved Contact your second level of support.

• Code: 941.03
• Description: CPU error
• Remedy: 1 POR the printer. Does the problem go away? Problem resolved Go to step 2. 2 Replace the printhead controller. Does this fix the problem? Problem resolved Go to step 3. 3 Replace the RIP board. Did this fix the issue? Problem resolved Contact your second level support.

• Code: 941.05
• Description: EEPROM error
• Remedy: 1 POR the printer a few times. Did this fix the issue? Problem resolved. Go to step 2. 2 Replace the printhead controller. Does this fix the problem? Problem resolved Go to step 3. 3 Replace the RIP board. Did this fix the issue? Problem resolved Contact your second level support.